Domestic & General
15 Queen Square, Brighton, Brighton and Hove, United Kingdom
About Domestic & General
Domestic & General is a renowned institution located in the heart of Brighton, United Kingdom. Founded in 1912, this establishment has been providing expert advice and quality services to its clients for over 100 years. Situated in the picturesque Queen Square, Domestic & General is not only a point of interest but also a hub for all your domestic and general needs.
The institution has a team of highly skilled professionals who specialize in various domestic services, including appliance care, warranty plans, and insurance covers. Whether you are looking for expert advice on maintaining your home appliances or require protection plans for your expensive gadgets, Domestic & General has got you covered.
Apart from its domestic services, the institution also provides general insurance covers that cater to your every need. From pet insurance to travel insurance and beyond, Domestic & General offers top-notch insurance policies that guarantee maximum protection for you and your loved ones.
The institution's location in Brighton's bustling city provides easy access to its clients, making it a convenient choice for those seeking reliable and timely services. The establishment's address at 15 Queen Square, Brighton and Hove, Brighton BN1 3FD, is strategically positioned near major shopping centers, restaurants, and hotels, making it a perfect place to combine business with pleasure.
Domestic & General prides itself on its commitment to quality and outstanding customer service. The institution believes in building long-term relationships with its clients, ensuring that their needs are met and expectations exceeded at every turn. With Domestic & General, you can rest assured that you are in safe hands. Whether you are a resident of Brighton or a visitor looking for reliable domestic and general services, Domestic & General is the ideal establishment for all your needs.
Photos of Domestic & General
15 Queen Square, Brighton, Brighton and Hove, Brighton BN1 3FD, United Kingdom
Reviews of Domestic & General
"Have all my major appliances insured with them and have always found their site easy to use, very helpful and efficient. Can always book repairs with little or no trouble."
"Don't waste your money. Especially if you are a female living alone. D&G use Domex engineers who are aggressive, rude, lazy useless, unhelpful and made me feel vulnerable in my own home. This is the second time one of the engineers had visited my property, he was rude the first time. He said he'd have to come back because my LG fridge freezer was too heavy for him. So he knew in advance of any potential problems. When Domex called me to book the second visit, I was advised that there would be two engineers to lift my LG fridge freezer and I didn't need to empty my fridge freezer. But when the two engineers arrived, they ordered me to clear the contents of my fridge and the items surrounding the fridge freezer, which were heavy. They stood outside, just chatting, with no offer of help. When they eventually came back in, they told me to sign a disclaimer in case they damaged my property. I refused to sign this, and they said they couldn't do the job. When I phoned to complain, the adviser said it is their policy to make you sign a disclaimer. I was not warned when signing up for this insurance that I would have to sign a disclaimer for possible damage to my property. I ordered them off my property. So the job isn't complete. I will cancel this insurance and hire an LG qualified engineer who genuinely cares and makes me feel like a valued customer. Extremely disappointed. Waste of money and time."
"I contacted Domestic & General a few weeks ago to arrange an engineer to take a look at my Bosch oven which was not heating up. An engineer from Domex came out to assess it and after a few minutes the engineer told me Domestic & General would be in contact and promptly left. I received an email a few days later saying that unfortunately it was not viable to fix my oven. I phoned Domex to send me a breakdown of the parts I needed. There were 5 parts in total including a bulb which I definitely didn't need as the one in the oven was working just fine. This rang alarm bells so I called out an engineer from Bosch who assessed the oven and was shocked to find exposed wires touching the metal back plate on the oven. If someone had switch the oven on they would have been seriously injured. As for the parts I only need 2! I raised this with Domestic & General 2 weeks ago and I have still not had a response. Clearly they're comfortable sending out engineers that will leave appliances in a dangerous state and quote for parts that are not required."
"Booked boiler service online, received no confirmation at all. Phoned, eventually got through, rude woman confirmed it was booked. Took day off work, expected a call or text with rough time in the morning, nothing, so called and was told it’s all booked in, given job number, and she’d put me though to the service team who would confirm rough time, held 30 mins, then hung up. Called again 4 hrs later, held for 45 mins then hung up. Called again at 2pm, pressed different option, lady said they’d call 2 hrs before and would be with me by 5. No surprise, no call and no engineer. Sat in all day for nothing. Horrendous customer service."
"D&G are a nightmare. Don't waste your money insuring your machine with them. You will spend hours and hours of your precious time trying to get through to them on the phone when their website booking/replacement system doesn't do what it's meant to. I've just had a washing machine dumped in the flat because D&G didn't instruct the installation and removal of my old machine. Now I am spending my whole morning trying to get through to get them to sort it out. It is endlessly frustrating, and not worth the money. If I had saved my £5 a month I would be much richer and stress free."
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