Kindertons Accident Management

"Didn't even want to give them one star! Absolutely awful company. Our vehicle was damaged in Oct 22 took them until Dec 22 to decide it could be written off then beginning feb 23 to actually pay up. Had a van since it happened and guess who's hire van it was? Theirs so how much have they made from that!? They still haven't paid us another £300 we are owed. Because, they say they haven't claimed from the other drivers company yet. So if that's the case why the hell did it take them so long to actually pay up if it was paid by them! Contact is awful say they will ring you back and never do, promise we will sort it today never do! and that's if you can ever get through on the phone! Avoid at all costs!!!"

"They have taken my perfectly good car off the road to be crushed based on a few photos without a real life viewing by any inspector. Even though my mechanic can fix the car. Listed on the break down of parts that would need repairing was a pack of lies imagined by a fool sitting at a desk without the minimal damage being seen in real life. Do not go with this company."

"BE WARNED: DO NOT USE We had light cosmetic damage on our vehicle (not at fault) and E-sure instructed Kindertons as an accident management company. The cost of fixing ended up being over £13,000 Almost half the value of the car) and I am now required to attend court because the other persons insurance will understandably not pay it and I agree. THEY ARE THIEVES. Do NOT let them give you a hire car for any extended amount of time. Do not assume your insurance company want to do right by you. YOU ARE LIABLE. This is what the insurance companies don't tell you when they offer you a like for like hire car as part of your policy. Question everything. READ THE SMALL PRINT. And ask yourself, who's paying for this? At the end of the day its always YOU. Shame on Kindertons."

"Very very poor. No communication, stayed in for hire van twice without any call to say it was not coming. Failed to recover my van for a week. I now have ti start again and wait even longer fit my repairs thanks to the poor service provided by this company. So continued.. Kindertons took the hire van off me as they claimed I had been paid out more than 50 percent of the value of my van that they claimed was £11500 in value. A independent engineer valued my van at £17500, Kindertons didn’t even send a engineer! I have had to pay to get my van repaired and hired a van for two weeks. This company is very poor! I urge you to look else where. They claim they still dealing with my case but they don’t act in your best interest, only their own."

"My accident was 9 days ago. It happened whilst on holiday in Scotland. My hire care did not arrive until 5 days after the accident despite me having to leave my rental property. I had to go to Inverness airport and hire my own vehicle. I have no updates as to what is happening with my own vehicle. There has been no customer service of any standard. Each time you ring they have to read your file then pass you onto another department. They all sound as they are just going through the motions and have no empathy towards people who have experienced an accident. My hire car has now arrived but no contact from them explaining how to return it and more importantly the current whereabouts of my own car and if it's going to be repaired. If I had read these reviews before my accident I would not have used them."