InterContinental Dublin, an IHG Hotel

"We stayed 6 nights, over Christmas. Our room was comfortable and cleaning staff did a great job cleaning every day. The pool was a nice feature, but very warm (too warm to swim laps) and was so busy that hotel staff set hours for children. It is about a 40 minute walk to city centre. Service at the hotel restaurant was very poor. Wait time (we had to approach servers ... who we never saw again), lack of service (coffee never arrived until we asked for it a third time) and quality of food left us frustrated and dissatisfied. We opted to eat away from the hotel as much as possible, which was the opposite of our experience at any other Intercontinental that we have stayed at. Many features of the hotel are more in keeping with a 3 star hotel (eg. shampoo bottle attached to wall of the shower). When we were approached by front desk to discuss an issue in the dining room, we were given excuses and told they were in compliance with IHG standards. We are still not sure why we were approached, other than to defend themselves, rather than to resolve a problem. Our next trip to Dublin, we will be looking at staying elsewhere."

"Our flight was canceled at the last minute and the staff were able to provide us a room at midnight for 2 nights. The room was comfortable and well stocked. We were pretty exhausted and had 3 great meals provided by room service. We did take a walk to the nearby town center and the area was quite nice."

"Nice hotel but the service in the bar left a lot to be desired for a five star hotel. Plates weren't cleared for 40 minutes after food was finished. Hard to get staff to take drink orders. Four of us visited and I had to bring 8 empty glasses to the bar myself as nobody came to clear the table or thought to clear them when bringing new drinks down."

"Wow, what an amazing hotel right in the heart of Dublin. We were there for two nights with work colleagues as a treat and what a treat it was! Everyone was so welcoming from the moment we entered. The rooms are exactly what you’d expect in a 5star hotel and the beds are so comfortable. Thank you for making our stay so special. We will be back!"

"The Intercontinental Dublin is one of our favorite places to stay in Dublin. The accommodations are beautiful and the service is friendly, efficient and professional. High tea or a light dinner is wonderful in the sunroom. The hotel also offers a wonderful breakfast buffet in the main dining room. For some the location is an issue as it is some distance from downtown. But, for us, we love the quiet after a full day of sightseeing. Helpful Hint: We got a multiple day pass with the Big Bus and got a “twofer” - an overview of the city and a unique taxi after we had seen the sights. The stop is not too far from the hotel - and we love to walk."