Fitness Superstore

"Excellent, expert and friendly service - even though I was only buying a set of the smallest weight plates possible!"

"Phenomenal array of equipment. Didn’t realise how huge the show room was looking from the outside of the store. The staff were incredibly helpful in understanding our needs and explaining the right equipment to suit us. We originally came in for 1-2 items and purchased lots of extra kit because we were very pleased by our experience and quality of the gear. We ordered online but Gareth (our original contact point) followed up to ensure everything was satisfactory. Very pleased with our overall customer journey! Thank you"

"Gareth Seaborne helped up with upgrades to our gym. He was incredibly knowledgable and was able to give in depth answer on every question. The Stock choice that they have in store is INCREDIBLE. Would highly recommend for anyone who wants to start working out at home."

"The only good thing about our experience was the salesman so 5 stars to Lee :) From there on the story begins. Delivered not only late but with 1/3 of our items missing and the 2/3 delivered suffered damage. The complete lack of customer service resulted in 3 days attempting to contact them, when we got in contact they confirmed a partial refund but neglected to pass that information on to the correct department (epic fail). After another 2 weeks of chasing them they gave up and just reordered the missing items (which surprisingly arrived on time without damage, even though they didn't bother sending a delivery notification). After a bunch more hassle trying to contact them for a further 2 weeks we gave up trying to get our refund and logged it with our credit card company who within 2 days have logged this with Fitness Superstore. Since this has happened they have been very good at calling and threating us (what lovely people) so we have conceded the partial refund for a full refund and collection of goods, hopefully ending this saga! Would not recommend to buy from these guys but the sales people are helpful :)"

"Order placed for a £1k spin bike in November... arrived in December... issues arose in December/January and raised a support ticket.... still waiting for resolution in February having had no response back for a number of weeks, even after chasing many times. It seems that once they see there is an actual warranty issue they go quiet. A very unhappy customer. If you want good customer service/aftercare don’t bother looking here."