Yellow Cabs 2020 Ltd

"Absolutely awful customer service from the taxi company on calls and the taxi turned up 40 minutes late. When we told the driver the experienced we had and the time we had booked, he had no remorse at all and didn’t apologise despite us being young girls waiting in the dark and cold. However the driver did show us where to get cabs home for later which was helpful."

"Shocking service.. ordered a taxi to pick my disabled dad and deaf mother up from a restaurant.. taxi said 15 mins and SMS to say it's on its way.. my parents stood out side to wait.. 1 hour later still no taxi. The operator was unhelpful and told my parents to wait inside as they can't give a time... Offered no appology... I know the service has been getting worse but this is the last time I would ever use or recommend this company."

"Just the worst. Ordered a cab 3 hours before I needed it. After it was 20 mins late I rang to check on it.....'5 mins away'. After another 15 mins I rang.....'give it another 15 mins and see if I comes'. Me.....if it comes? 'yeah well we have a shortage of drivers Morriston so we may not be able to get you one'. Amazing. Between 4 and 740, specifically it appears between 725 and 740 they found out about a shortage of drivers in morriston. Losers of the highest order"

"Driver was horrible. He rudely watched me struggle with the door with my little one. He drove off soo fast because he was trying to shut the door to the extent my baby almost fell off. Have never met such a terrible human. Was such a horrible experience, I’m never using this company again. He finally dropped me miles away from my actual destination."

"Waited over an hour for a taxi from tesco. 2.6 miles to be exact and it cost 9.50. Absolute daylight robbery. Should be made to give out receipts for customers and to ensure paying correct prices. Fair enough if it was a nice car but it was far from it. Usual price was 4-5 pound. New owners are terrible"