Spire Tunbridge Wells Hospital

"I was under the wonderful care of Mr Chappatte and his team (both clinical and administrative) and I would very highly recommend him. However the management team at the hospital is unresponsive, uncaring and unprofessional. I was treated rudely and abruptly by Jan, one of the receptionists and logged a complaint as I would not want anyone else to be treated like this. This was mid-December and despite emailing the reception manager, the hospital director and the complaint manager no one has had the courtesy to respond to any of my emails. So 5 stars to Mr Chappatte, his team, amazing nurses and healthcare assistants and 0 star (regrettably I can there is no "zero" options) for the management team at this hospital!"

"I was referred here by the NHS for a procedure.I received a letter from them making me an appointment for a telephone consultation.Prior to this,I made numerous attempts to speak to someone with regard to my registration-probably spent a total of two hours waiting for a reply which never happened.I also left messages which,surprise,surprise,went unanswered.When I finally had my consultation I was told they couldn’t perform the procedure.Perhaps if someone had bothered to look an my scans they could have realised this from day one,and saved a lot of hassle.I have now been referred back to the NHS who I hold in very high regard and do appreciate the pressure that they have been under due to covid.Can’t help feeling that I am better off waiting than dealing with these people who can’t even answer the phone!"

"The Nurse and Specialist Surgeon that look after my Fiancé were amazing, but this review is not about them it’s about the Hospital. I have never been spoken to so rudely under these conditions in my life. If there was a zero 0 or minus I would have rated it. The administration person I spoke when I collected my fiancé, after an operation that was delayed through no fault of ours, the front doors of closed 21:30 I rang the buzzer and was not let in to help her with her things or help to the door. I was barked at like a dog, told yes yes she’ll be there in ten minutes, I said she’ll need help with her things and barked at again saying the nurse will do that and was cut off from the Tanoy. You don’t pay thousands of pounds on private health care to be spoken to or treated like that. My opinion is, stay clear of the Spire, the NHS are at least courteous, kind, understanding and polite even with the shortness of resources and working conditions they have, or go to another Private Hospital but not this one. Never again."

"I went to Spire Tunbridge Wells for surgery 28.06.22 and had read a few negative reviews on here. I wanted to write this to say that all the staff I encountered were friendly, professional, kind and couldn't do enough to help for the duration of my stay. I want to particularly mention Imogen and Jacob who were assigned to my ward/area. Both were very attentive, quick to respond to my needs and questions and both genuinely cared. I would highly recommend this hospital as I found the care excellent and would be more than happy to go back for any further treatment if needed. If you have an upcoming surgery or treatment, then I hope this goes some way to easing any concerns you might have and be assured from my experience."

"I have recently had surgery under Spire Healthcare for an issue that has been going on for some time. From the initial consultation, to my blood tests, right up until my surgery date, the staff at the Spire Hospital were absolutely wonderful. The nurses really looked after me, they even called me to see how I was getting on very recently, which was really thoughtful and much appreciated. I definitely would recommend them to any of my family or my friends, and would definitely come back here if I needed caring."