Well Pharmacy

"There are accasional times, when I can walk in and service is provided. Too many times it is haphazard or prescription items incomplete. Today was expecting two items (sent from Dr's 11 days previous) When home I found only one item in the bag. I tried every five min for two hours and phone rings unanswered!! This is not acceptable. If staff are too busy to answer the phone, they need another method of communication, message or e-mail from the web site? Seriously considering changing chemists. We usually wait until we get a phone message that medication is ready to collect. Too many new staff coming and going."

"I ordered 4 items via GP to go to Well to be dispensed and delivered, 2 items arrived after 4 days, the other 2 arrived 20 days after ordering . Annoyingly they were all dispensed on the same day so the late arriving 2 must have been hanging around somewhere, the packet looked crumpled. I am aware that local staff are working very hard but are not being provided with a full complement of staff or any much needed support. Sadly I must move pharmacy for more reliable service. The owners of the ‘Well’ pharmacy chain are putting peoples lives at risk, we don’t take these tablets because we like the taste!! We take them because a GP thinks we need them."

"Hard working, caring dedicated staff, be kind to them, it may look an easy job but I know its not. They have always been there supporting the community throughout the pandemic etc. so please cut them some slack, its not their fault that they haven't always had the support needed from head Office."

"One after another disappointing visit to the pharmacy Well in Wymondham. AVOID if you can. Went to pick up prescription and luckily none was there. 3 ladies behind the cashier did not react that I was in there. I waited few minutes but 2 ladies was just chatting, so I said 'hi, I just came to pick up prescription' Elder lady took my prescription and disappeared. After waiting 10 minutes, I said 'I am sorry, how long it will take' - no reaction. Work speed-0. Then I asked again as I have my disabled child waiting in the car. Surprise, another lady came to see me quickly and found my medicine within hand reach in seconds. I did not say anything but the older lady sheepishly went to hide. Why would you do that? Pretending that working?"