Overclockers UK

"In the past I’ve had a very good experience with these guys but lately it has been shameful. Having ordered a new desktop rig from them for my folks it came with multiple fault’s including an invalid windows serial key. They collected it and fixed the component problems yet despite me raising the serial key multiple times have still not resolved this problem. All in all it has been 3 months (granted some of this time was delayed while I journey to/from my folks several hours away) and the problem is STILL not resolved. It has been shambolic to say the least and disgusting from a company I have rated so highly in the past. So once again another email to support but in general I would advise avoiding this company at the current time."

"I bought a motherboard off their website back in September everything seemed good back then. Skip to January when i needed to send it back under warranty because the board didnt post the operating system. Getting in contact with them can be a bit of a nightmare, reaching them via phone if you're living in ireland is impossible and you'll be waiting awhile via email. So when i finally did get in contact with them, they couldn't provide a prepaid shipping label to help ship the product back so i had to handle it my own. When i got it shipped off, overclockers failed to provide contact details to pay for import charges so the product had to be sent back to me. Im through trying to get in contact with them, customer service and returns is shocking and i will never do business with overclockers again."

"I’ve been using overclockers for around 15 years, customer service has gone further down hill, they now have closed the shop with a sign outside saying you can “click and collect” after doing a click and collect and receiving no email I called the number being told it’s a 3 to 4 hour wait… which I was told AFTER I placed the order while sat outside following the instructions written on the door, might as well just use company named after a South African river…. (Prices were cheaper for the same items)"

"The staff are great 70% of the time when you can actually get through to someone on the phone.... deliveries can be extremely delayed without much warning. There have been occasions I've been on hold almost 1 hour too sometimes be informed I can't be helped, within 30 seconds the phones hung up? So why such a ridiculous wait time. Yes I could email but this takes 3-4days to also get a reply..."

"Don't expect next day delivery from this lot even though they advertise it. They'll not deliver your package on time, they'll not accept any responsibility and they'll close your complaint ticket and pass the buck onto the couriers even after admitting that the mistake was their own in the first place. Ordered my stuff a week ago and still no idea when it'll get to me. I'd give these lot a miss if I were you."