Formula One Autocentres - Northampton (Grafton Street)

"Lads in workshop are brilliant and doing what they can when they can. I'm awaiting an email from the area manager malcolm good as they are understaffed, overworked and clearly need support from the people up top. These lads who work thier will walk if not supported."

"MOT booked in for 9.30, need new pads. Still here at gone 4pm. No communication unless I ask. Phone doesn’t stop ringing with no one answering. Car blocked in so once finished still can’t get it. Clearly very understaffed. Much better at the gambrel road one."

"Absolutely rubbish, opened late, then after removing all four wheels, deflating all four tyres, hanging around for an hour and a half, finally telling me they didn't have the replacement tyres in. Had to reinflate the tyres and put wheels back on the car. What a waste of two and a half hours I'll never get back."

"Booked my car in Monday for break pads to be fixed and ended up needing a bit more work, which was unexpected but made sense and wasn’t just some mechanic having me on. The price difference was a lot more but was in no way pressured at all and everything price wise was explained to me in detail. I had the car completely fixed and back to me in the space of a few hours. I cant remember the name of the guy I dealt with on the front desk but he was lovely and polite every time I spoke to him. Will definitely return in future."

"UPDATE: At the moment my car is with a different garage because over 60 miles per hour the whole car is vibrating…. Today I had my appointment with this garage to change my tyres two of them preparing my car for the holiday coming, unfortunately due to COVID our budget been seriously hit so I had to change only two of them. When I arrived the guy from reception very professionally advised me that they will start changing my tyres as soon as possible. While I was waiting for the job to be done I asked the person who actually was doing the job his opinion about my front tyres which I asked to be swapped with rear and to put the new one in front, he said that they are very bad and he won’t use them. I don’t understand why I wasn’t advised that my decision to keep these pair of tyres is wrong and I am not safety … so I decided to change my mind and asked if possible to leave the rear tyres I had before and change the really bad one. He said NO I CANT DO IT BECAUSE I AM HALF WAY THROUGH so I insisted and after he went to speak with his manager he done as I asked. After that he became agitated and really nervous kicking things throwing things around. I will attach some pictures to see how my car was looking after he finish the job. My front car got some black spots and tyres I think speak from themselves. I really don’t understand why these people are acting like that when actually he was dealing on the time I paid for and he supposed to think safety first, I am not a professional as he is and I will always listen to his advise."