Brighton & Hove Streamline Taxis - 202020

"Very disappointed with this taxi company. Booked a wheelchair accessible taxi for a family in advance to pick the family up from their home at 6.40 and then drop them off at the Dome theatre for a theatre show that started at 7.30pm. Sadly the taxi never turned up and at 7.30pm they were called to say no wheelchair accessible taxi were available. Absolutely disgusting of them to say ‘yes, we can book you a wheelchair accessible taxi ‘ and then 40 mins after it was supposed to have arrived , for them to turn round and say that actually they haven’t got a suitable taxi available after all ! The family were supposed to have a lovely family evening out for a change, something that they can’t do very often , as one of the family is in a wheelchair. Really really upset for the family and really sad that they missed out as we were told the lie ‘yes, sure you can book a wheelchair friendly taxi’. They even asked me if it was a manual or an automatic wheelchair. If they had been honest in the first place , I could have rung another taxi firm !"

"Ordered a taxi to arrive in the early hours of this morning (3.45am). It arrived on time and the driver, Campbell, was extremely professional, polite and made our journey to the airport a pleasure. I had seen some previous reviews and was slightly concerned by the comments but from my own experience, I’d highly recommend."

"AVOID. Booked a taxi for myself, my partner and our 18 month old baby to take us to the train station for holiday. We also rung the day before to check the booking was confirmed. When they didn’t show up I called to find out where they were. The guy said “we were just trying to find a car for you” after keeping me a further 5 minutes on hold said “sorry, it will be at least another 15 minutes” almost ruined our holiday DO NOT USE."

"Ordered a taxi a day in advance for pick up at 2:30am to take relative a short distance to a bus stop to pick up coach to Heathrow for a flight. Taxi did not arrive despite assurances it would be fine and we would be contacted if any issues. No contact from Streamline. Unacceptable. Do not use this company for anything in advance/of importance. Avoid!"

"Don’t use streamline. They are liars. They say a cab is on the way and booked in but it’s not. We waited 40 minutes when they said ten. The when I rang to complain they said he’s nearly there. Then I rang again and someone else told me they were still waiting for a driver. Ended up walking. Even later because we waited so long. Liars. They even hung up on me when I complained. Use Uber."