Glen Dimplex Home Appliance

"Have a faulty optymist been trying for along time for them to exchange or fix . Can't speak to anyone and if you do get through you wait an hour till they answer promise to phone back after 3-5 days I think they mean 3 -5 months don't buy a dimplex after sales is very poor."

"Please avoid. Booked a Repair which the Engineer could not carry out due to COVID restrictions and was told to wait and my case was live. I have now been informed that after a change of systems my repai has been lost and they had the incorrect post code on my registration. My repair, under warranty, which I have waited two years for will now be £128.00. Customer Service is none existent, please avoid."

"We had logged a request on line and on phone for a service call-it is still not solved after 5 months. It has been two months since a contractor visited our home and decided that the air extractor is faulty. Since then our e-mails, calls and logs into their website have not been replied. Might be because it is a part under warranty and it might be a company policy to filter some non-profitable requests. It might be a good place to work though as no calls are replied generally. (I have been on phone for half an hour today without a reply)."

"I wish I could give a minus rating!! Logged a request on line for a service call-it says 3 days and here I am 8 days later with many follow-up emails, hours spent listening to patronising recorded voice messages and guess what-absolutely nothing !! This company is a total disgrace and I urge anyone thinking of buying an appliance from them to think VERY carefully"

"Customer service poor, after sales state they do not provide service for a faulty four year old product or spares. What a waste of £249 for a mini Mozart fire surround. This was my second bad experience with their electric fan products"