Heathgate Surgery
About the Business
Welcome to Heathgate Surgery, a leading establishment in the field of health care, located in the heart of Poringland, Norwich. Our mission is to provide exceptional medical and wellness services to our patients, in a warm and friendly environment that promotes healing and well-being.
As a trusted point of interest in the community, we understand that your health and well-being are of utmost importance to you and your family, and we take that responsibility seriously. Our team of skilled and experienced medical professionals strives to provide comprehensive and personalized care to each patient, while treating them with the respect and care they deserve.
At Heathgate Surgery, we offer a wide range of medical services, including general health checkups, women's health, men's health, child health, vaccinations, travel health, chronic disease management, and much more. We also have a state-of-the-art laboratory on-site, to ensure prompt, accurate and efficient diagnoses.
Our facility is equipped with the latest technology and equipment, enabling us to provide advanced medical services in a comfortable and friendly setting. We have ample parking space, wheelchair access, baby changing facilities, and a welcoming waiting area, ensuring that your visit to Heathgate Surgery is convenient and stress-free.
Our team of doctors and nurses are committed to delivering exceptional patient care, and are always available to answer any queries you may have. We believe in building long-lasting relationships with our patients, and strive to create a bond of mutual respect and trust.
At Heathgate Surgery, your health and well-being are our top priorities. We look forward to welcoming you to our practice, and providing you with the best possible care.
Location & Phone number
Heathgate Surgery, The St, Poringland, Norwich NR14 7JT, United Kingdom
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Don't know what happened to the warm and friendly receptionists today. Must have had an off day. I was told to go to the pharmacy about my conjunctivitis. I said I had just been to the local pharmacist who suggested I see a doctor as he was concerned about my symptoms. The abrupt response was "Ring in the morning"."
"In a very difficult climate within the NHS generally this surgery maintains a high standard. It you need urgent care it is available. All staff (yes I include the much maligned Receptionists) are friendly & courteous"
"Receptionist on 3 occasions which is the same person for all has been very rude and unpleasant and very unprofessional and even augmentative towards me and my husband, when we made a complaint the manager backed them and didn't want to know so we got no where! I have even witnessed the receptionist speak very rude to other patients! It's disgusting behaviour and she shouldn't be allowed to be in this job, shocked she is still there if I'm honest. They have zero tolerance to patients being rude to them but it's ok for this lady to do it to us and for the manager to back them when they are in the wrong it is maddness, we shall take our matter higher than the manger so something will actually get done!"
"A brilliant village surgery. I have always found all the staff polite, courtesy and helpful. In particular when you are in desperate need for help. I've been with them 3 years and have used them numerous times. My previous rural surgery doesn't hold a flame to these. They've been brilliant during covid too."
"Other people seem to have had mixed experiences here but from phlebotomy nurses, to young and experienced female GPS, to pharmacy and receptionist staff, I can count 7-8+ staff who in my personal experience over many years are professional, courteous, warm and often funny - getting my own quirky humour and smiling when I walk in. After years of back pain it took a young graduate Doctor to get me an MRI which suddenly explained everything. As a trans person with long term pain and mental health they have been nothing but respectful and supportive. Years ago I got my first therapy referral via the practice which helped me stabilise my mood disorder and socio-economic circumstances. Thank you."
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