TUI Contact Centre
About the Business
Welcome to TUI Contact Centre, situated in the picturesque city of Swansea, United Kingdom. We are an established travel agency that has been providing unparalleled services and customer satisfaction to our clients for several years.
Located at Alexandra House, Alexandra Road, our establishment houses three floors of our dedicated team of travel experts who are always ready to assist you with all your travel needs. From flight bookings to hotel reservations to complete holiday packages, we are here to make all your dreams come true.
Our experienced and knowledgeable travel consultants are available to assist you in person, over the phone or even online. Our online booking portal has been designed to provide you with a user-friendly experience that helps you plan your next holiday without any hassle or stress.
At TUI Contact Centre, our team has a genuine passion for travel and exploring new destinations, enabling us to provide you with firsthand recommendations and advice to ensure your holiday exceeds your expectations. Our comprehensive range of travel services includes cruises, family holidays, city breaks, luxury escapes, adventure tours and much more.
We take pride in our commitment to customer satisfaction and always strive to exceed our clients' expectations. Our team of travel experts is dedicated to providing a personalised service that caters to all your individual travel needs. Our goal is to help you create unforgettable memories and experiences that will last a lifetime.
Visit us at Alexandra House or give us a call to discover how we can help you with your next holiday. We are confident that our services will leave you impressed and eager to plan your next getaway with us.
Location & Phone number
Alexandra House, Alexandra Road 10th - 12th Floor, Swansea SA1 5ED, United Kingdom
Reviews
"Absolute joke, unable to pay online ad account not found despite inputting correctly phoned the number on email got a really noisy indian call centre. After 5 minutes the girl decided she needed to transfer me. Sent me straight back to the original options. Same thing twice more so noisy and cannot help. Have been using Jet2 for last few years but though we would give Tui a go as the recent reviews were a little bit better. Never again"
"Keep away people!!! They hijack your holiday once you give them your hardened cash they start making changes like (hotel) experiences the whole package without speaking to you first, when you complain it will be ignored as they already got your cash… let’s hope this company go’s into admin soon! Tui is no longer welcome here!!! We use jet2 now and we are very happy… mainly cuz we goto the hotel we selected!!"
"Spoke with a wonderful lady, who knew so much, she made our holiday even better. I have booked most of my holidays with TUI and never had any issues."
"I've given TUI call centre 5 stars just to be heard. This has to be the worst call centre ever. it takes you through all the options, only to be cut off at the end. If you are frustrated and this contact centre is your only method of getting help. Then DON'T book with TUI.For me this was the last straw. Travel is stable now with other tour operators who can't do much worst than TUI. And always remember Money talks."
"Why is it not possible to speak to someone in person when they have a complaint ? If I was booking a holiday there are lots of numbers Tui your after holiday service is appaling I for one after 20 years of travelling with you will be booking with another travel agent in future"
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