Costa Coffee

"1 is too high for this dump. if you question why your order is wrong or request anything specific they get bloody rude and not welcoming at all. ruined our experience and destroyed our expectations. really wish they were better trained. it’s only this branch that is so rubbish. she said she was the manager and hid her name tag looked like mera lina. really not fit for the job disgrace to costa"

"2.45pm ordered Cappuccino, noticed a t/a cup being prepared so asked for a proper cup. I was told they were closing soon so only providing t/a cups. When I asked what time they closed, I was told 5pm!! WT*. Tables were uncleared, customers having to clear them themselves. 3.55pm customers waiting to be served, no staff out front. Very poor service, won't be going there again"

"Absolutely useless in this store I am a Costa member so I get rewards I had a pound offer the other day I told the lady I had the voucher to redeem a pound so instead she took my free drinks off me I always finding this store staff never listens to what you are I also asked for a white millionaire shortbread which was on Cheshire gave me the normal caramel one at double the price what I wanted not realising the mistake until it was too late to go back also I was standing in a queue and a bloke jump to the front of the queue when me and another lady confronted the staff she said he's deliveroo without being disrespectful the customers are paying your the delivery driver should have waited until the lady in front of me was served it's very poor customer services in this store I have no other problems with any of the Costa I go in"

"Excellent service today and every visit. Always a happy and attentive service. Love this coffee shop and the staff make it what it is."

"I've ordered by the app for collection.... waited for a while in store for girl to even realize there's an order to be made. Luckily I wasn't in a rush. She was very polite and apologetic."