ScS - Sofas, Flooring & Furniture

"Been here today and definitely won't be returning. As per previous reviews, I was greeted by a young man who was busy with another client. He duley called another to assist us who happened to be the same man who was on the phone taking payment from another customer, ended his call and walked in the opposite direction instead of to help us. Once with us as before mentioned tryed to sell me underlay at 12.99 PSM saying it was his cheapest but 1 which was rubber and not good for the carpet we selected. We explained we needed it within 3 weeks maximum which he said he could do but after all our details were logged told us carpet would be delivered to his store at MY expense 2 days before my latest possible time. His maths also didn't add up as apparently 12sm of 12.99 underlay only costs 50 quid......not when I went to school it didn't. You guys need to get a new manager as this guy will cost you your reputation very soon."

"If I could give no stars then I would. Great sofa but it’s been squeaking ever since iv had it they have sent their own technician out 5 times that says there’s nothing he can do apart from tighten some bolts, and it’s always going to squeak. Third-party came out an he need to replace things that the SCS Technician missed. Now they are saying there’s nothing they can do. What do I do……….."

"Less than half a star, absolutely disgusted. Having taken my elderly mother to SCS to have a look at carpets I can without a doubt say I will never set foot in that shop again. After a very pleasant conversation with a nice young man, we browsed and easily made a selection - another equally polite young man informed us that he had only been with the company 3 weeks and would get, what appeared to be either the manager or a senior member of staff as he was not in uniform, to help us. This man was quite happy to take the particulars of the selected product, rubbed his grubby little mitts together as he advised on what he assured us was the cheapest underlay and eagerly booked a surveyor to measure up, fully quoted and basically demanded a deposit, baring in mind the price of the carpet could change after accurate measurements was this deposit refundable I asked, no is the answer as apparently this is a gentleman's agreement that you will go ahead with the purchase even if they up the price. Serious alarm bells start ringing so we asked for a few minutes to think about this, which was fine until I asked for a breakdown of what he was attempting to charge us for so I could compare it to a previous quote. He spouted off the individual prices and conveniently closed the application on the tablet he was using, told me he couldn't print the quote or even email it until the purchase had been made. I'm quite good at maths so knew the numbers didn't quite add up and on checking their website found that he had, as suspected, bare face lied about the cost (being the cheapest) of the underlay which makes you wonder what other rip offs he was trying to get away with. Stupid thing is had he been upfront his quote would have been cheaper than previous but he has now lost the company our business."

"Plenty of choice of sofas, fairly decent prices, pushy salesmanship lost a star, even though kind of expected Update: recently revisited at my wife's suggestion despite really not wanting to, seems they have gone more for a sales by service approach and not pushy sales tactics, I have actually now purchased new sofas from here thanks to this change in sales tactics"

"If I could give minus stars i would. Do not by from here. After purchasing sofas of almost £2000 for the pair, my sofas came plucked with miss matched feet and broken legs on my sofa bed. SCS has replied there is no defects with my sofas. The seats are stuffed to different sizes and the back cushions sag. I got informed it is because they have to be removed and plumped daily. Something I was not told when purchasing and something I do not have time to do. I would not of brought if told this information by salesman. The condition of the sofas is very unacceptable. I am now taking this up with consumer rights and trading standards."