Alexander Hotel 3 Sketty Road, Uplands, Swansea SA2 0EU

"Terrible experience. The booking went well. They said there will be 24 hours confirmation to check-in with codes to access my accomodation. Nothing happened. It is a disappointment. I tried the QR at the entrance. Nothing at all. Plus, the property owners are unreachable."

"Read previous reviews. We stayed at the queen size bed downstairs. First we noticed that you hear hear anyone coming in. Then we noticed that it's worse than pictures. Then that Windows are old and all cars can be heard. Let's get to the point. I was woken up at night by people desperately banging on the door. I stood up and went to scare them but it turned out they were guess with keys but door locked outside automatically.. same occurences recorded. I left door opened via lock and heard another person come in. Over all it was clean and I slept relatively well but there is a lot of damage and noise and no number to call at all."

"The location of the hotel is great. The rooms are large and clean and a walk to the center was very enjoyable and took only 10 minutes. Our room smelt like an Amsterdam coffee shop. If I'd paid a bit less than £70 I'd have felt better. The shower was dire and there was only one old, thin pillow each. The matress was cheap and very squeaky and the curtains are thinner than tracing paper. A few minor improvements and this place would be great."

"A lot of other things could have been better. - The bed was uncomfortable, you can feel the springs - The bed had a DIRTY fabric headrest, very disgusting - The carpet was torn - The shower door was broken - The room was TINY and nothing like the photos no space to put my suitcase... and more complaints.. - Wifi wasn't working, asked for it to be fixed twice, but nothing. Checkin was a NIGHTMARE! I was checking in at 23:00 and the property told me to get my key from the box for room 18. Went to the address, the room 18 key box wasn't there. Tried calling the property several times, no answer. Messaged the property on here, they replied 30 mins later. They told me to go to the back alley and my room was there! It was 23:30 at night they told a girl traveling alone to go through the back alley at night! Absolutely awful stay!"

"It's a shame. This used to be such a great place when it was family run. Now it's pretty run down. The furniture has stains, the flooring is loose, the bathroom smells, the TV has no signal. The bedframe was so worn, I had to move the slats all onto one side. Avoid the room by the entrance (room 13). When drunk guests get home in the middle of the night, they can't manage to open the door lock, so they bang on the door until you wake up and let them in. Location is still great, in the heart of Uplands with pubs and shops nearby, and the university within 20 min walking distance"