Innkeeper's Collection Norwich

"The service was phenomenal and the restaraunt was amazing. They really made us feel welcome there. Our room however was pretty lackluster. We booked far in advance and ended up getting a room not facing the river which was a little disappointing but not a deal breaker. The room itself looked really run down with scratches and marks all over the walls and dirt smudges on the curtains. The shower would frequently go cold then turn scalding hot which burnt our skin. Some drunk men tried to get into our room too which was a little scary and nobody answered the hotel phone when it happened during the afternoon. the bed was rock hard, not the luxury mattress advertised on the website. Overall the restaraunt and staff service was impeccable but the actual room was not pleasant to stay in. Also tip for tourists because this information doesn't seem to be readily available on search engines, but this town doesn’t seem to have Uber. They have another taxi service called abc taxi that kind of works like uber but is far less reliable especially in the evening so getting back to the hotel can be a challenge. Also the nearest bus stop was a 20 min walk away according to google."

"Just a one night stay here, and first time at an Inkeepers Collection, and first impressions are a little tired looking outside with scaffold all around. This does impact your view from your room as well. We had room 11 which overlooks the river, through the scaffold bars. The room itself, despite needing some TLC on the paintwork was perfectly fine. Quite small but not a problem. Clean modern bathroom and comfy bed. There looked like a staffing issue in the pub as the menu was limited but as we didn't eat there, so I can't say. Overall we'd go back, if only for 1 night at a time"

"Haven't used the rooms but the food is good and the service is exceptional. We were served by a lovely chap who was a credit to the buisness. Didn't get his name but went out of his way to provide the best possible. Really like this place. Lovely location overlooking the river"

"Room was very clean and welcoming. The view across the river was fantastic. All the staff that work during our stay were friendly and polite. Breakfast and all the food we had was to a high standard. Really recommend the dirty clicker burger."

"Staff were friendly and the room was clean. In general the hotel looked shabby and in need of refurbishment. The breakfast was terrible. No cereal, no continental, no juices - had to go to the bar to get some and tried to charge my brother. Also no mugs near tea and coffee, had to go to bar again. No plates and to cap it all the food was tasteless. Very poor. Very expensive for what it was."