Well Pharmacy

"Would be great if you could get through, 30 minute call queue to be told medical emergencies only. I've had more pleasant experiences having my teeth out. Other than that can't say a bad word about them, mainly due to the fact I haven't managed to be seen in 3 years"

"A few weeks ago I struggled to locate a written prescription given by the surgery. The pharmacy was 5 minutes from closing and I kept calling to see whether it had arrived. The male pharmacist was so helpful and patient. I really needed the medication and had tried for a good hour to get it. Eventually, I got the prescription exactly as the pharmacy was closing. Despite having to be somewhere else, the pharmacist and his colleague stayed for an extra 10 minutes and made up my prescription. I forgot his name but they were both so lovely. I don’t think they get enough credit and I hope they see this, thank you!"

"Appalling Service - I wish I was able to leave zero stars because they honestly do not deserve a single star. I attended today for my flu vaccination - previously booked online some 2 weeks prior and subsequently confirmed by Well Pharmacy via email. When I arrived I was told that They had no record of my booking - then I was told they had no vaccine for me and then I was told that I had been contacted to cancel my appointment. I advised that I had heard nothing from them either by email or on my mobile - both sets of information that they held from my online booking request. Imagine my surprise when some 5 minutes after I left the pharmacy and 3 minutes before my allocated appointment time I received an email from them cancelling my appointment !! Clearly they had not contacted me prior to this and I was lied to my face - I will never trust this pharmacy again - my advice to anyone considering using this inept pharmacy purely because it is attached to the Anchor Healthcare surgery and appears convenient is DO NOT BOTHER wasting your time - head for KAMSONS on the South Coast Road and save yourself time & energy. Very Stressful experience with an uncaring and inept pharmacy"

"I understand being a pharmacist and serving the public must be incredibly hard at this time. However, I have just been served (or not as I was told to come back after I waited outside for just under an hour) in the most rude fasion. As I said, I understand it is stressful, however, if you expect your customers to comply with the rules and be nice to you, maybe it should work both ways?! People are not coming to a pharmacy without a good enough reason and especially now deserve better manners, I think."