New Pond Row Surgery
35 South Street, West Sussex, United Kingdom
About New Pond Row Surgery
Welcome to New Pond Row Surgery located at 35 South St, Lancing BN15 8AN, United Kingdom. We are a reputable medical facility that offers top-quality healthcare services to our esteemed clients. We specialize in providing personalized medical care that meets the unique needs of each patient. Our team of highly qualified and experienced doctors, nurses, and other medical professionals are dedicated to offering the best possible medical care to all our patients.
Our surgery is well-equipped with modern diagnostic and treatment equipment, ensuring that our patients receive accurate diagnosis and effective treatment. Our medical services range from general consultations to specialized medical care such as vaccinations, health screenings, women’s health services, chronic disease management, travel clinics, and minor surgical procedures. We also provide medical advice and guidance to help our patients make informed decisions about their health and wellbeing.
At New Pond Row Surgery, we prioritize patient comfort and satisfaction. Our friendly and attentive staff are always on hand to offer assistance and support to our patients, ensuring that they have a positive experience at our facility. We also offer same-day appointments to ensure that our patients receive timely medical care when they need it.
Whether you are in need of routine medical check-ups, advice on maintaining good health, or specialized medical care, we have got you covered. Our goal is to provide our patients with exceptional medical care that helps them lead healthy and fulfilling lives.
Visit us today at New Pond Row Surgery and experience the best medical care that is tailored to your unique needs. We are a point of interest in Lancing where you can get quality health services.
Photos of New Pond Row Surgery
35 South St, Lancing BN15 8AN, United Kingdom
Opening hours of New Pond Row Surgery
Monday:
08:00 - 18:30
Tuesday:
07:00 - 18:30
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 20:00
Friday:
08:00 - 18:30
Saturday:
Day off
Sunday:
Day off
Reviews of New Pond Row Surgery
"I turned up for my health check which I was invited to book. I booked a day off work for this. When I turned up for it I was told they booked it in wrong but we can give you a flu jab. Thank you for wasting my day"
"Rude and unpleasant surgery. Reception team are dismissive and argumentative from the first sentence. You call up to make an appointment and within 10 seconds of the call feel like they are trying to force you into some sort of confrontation. Extremely unprofessional and more or less pointless calling them. This isn't a one off, its like this every time you call. If you are moving into the area and have the option to join a different surgery then I'd do that."
"I’ve given two stars as the doctors, nurses and paramedics are always friendly when you actually manage to get an appointment. Otherwise it would be 1 or 0 stars if possible. I’m absolutely fed up of not being able to get through to anyone. I’ve spent so much time ‘on hold’ to this place. Got told to go to a&e for an ear ache for my son. Always miscommunication between staff. The surgery is always empty as phone appointments are always offered instead of face to face. Worst surgery I’ve ever had!"
"Whilst I do agree with most comments on here, as I have experienced this myself in the past. I would just like to point out in the receptionists defence, that they are told by management, they have a limited amount of time for each call, and therefore they have to make the call very brief. This is to allow for more patients to get through on the phone. It's like in a call centre, where you get literally 2mins per call. Its not always their fault. However, politeness, empathy and compassion are free, a bit like manners in a child, it doesn't take much for this......"
"Not great! Been a patient here for 5+ years. They don’t give you more than 1 month of medication at a time (which forces you to queue in the middle of a pandemic) They have NO complaints procedure, other than writing and dropping off a letter (this surgery is stuck in the 1800’s) They do not send the prescription to pharmacy when they say they will. 50% of my repeat prescriptions don’t make it to my pharmacy and it’s always because the Dr forgets to press the ‘Send’ button - their IT skills really are not great. On this basis, I would recommend you avoid this surgery if you need regular support from them. If you see them once a year, it isn’t that bad."
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