Una Organic Ltd. (Office not showroom)
35 New England Street, Brighton, Brighton and Hove, United Kingdom
About Una Organic Ltd. (Office not showroom)
Welcome to Una Organic Ltd! Located at the prestigious address of 1A, Isetta Square, 35 New England St, Brighton, Brighton and Hove, Brighton BN1 4GQ, United Kingdom, Una Organic Ltd is a premium establishment that is designed to cater to the ever-growing need for high-quality organic furniture and home goods. Our store is a point of interest for individuals and families who desire to give their homes an eco-friendly and sustainable touch.
Our furniture store is designed to provide a unique shopping experience for our customers. We understand the importance of selecting the right furniture and home decor to meet varying customer needs. Whether you're looking to overhaul your living room, bedroom or dining area, our selection of furniture pieces and accessories will add beauty and functionality to your home.
Our home goods store is stocked with an array of organic products that will help you create a healthy and sustainable living space. From bed linens to curtains and more, our organic home goods help to ensure you and your loved ones live in an environment unhindered by toxic chemicals and harsh synthetic additives.
At Una Organic Ltd, we pride ourselves on our commitment to creating a world where sustainable living is the norm rather than an exception. We are dedicated to offering organic products that make a positive impact on the environment without compromising on style, comfort or quality.
We invite you to visit our office and showroom to explore our collection of organic furniture and home goods. Our knowledgeable staff is always ready to assist you in finding the perfect items to suit your style, budget, and needs. Trust us to help you create your dream home with our quality organic products.
Photos of Una Organic Ltd. (Office not showroom)
1A, Isetta Square, 35 New England St, Brighton, Brighton and Hove, Brighton BN1 4GQ, United Kingdom
Opening hours of Una Organic Ltd. (Office not showroom)
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Una Organic Ltd. (Office not showroom)
"I confirm that the 100 night free trial is real. I was fully refunded. There were no extra charges (e.g. for return postage). I was impressed with the mattress even though I could not get used to it. Therefore, 5 stars. I ordered the Delux mattress. This is Una's most expensive mattress, with 3 layers. As I went for the (Euro) Single size, there were 3 layers with identical dimensions (with some larger sizes, I believe the third layer is slightly thinner, and there is an extra fourth layer). I was initially a bit confused with the DPD delivery (two separate deliveries on different days), but it was actually fine and reasonably fast. I was impressed with the mattress and the cover (i.e. 100% cotton fabric of the mattress that is zipped around the 3 layers of latex foam). Once assembled, it is very heavy, which is perhaps a sign of good quality. I assume many will really like it. However, after persevering for about 60 days, I just could not get used to it. To return the mattress during the trial period, you have to re-roll the layers of foam and get them back into the original two boxes. This is actually very difficult, as two of the layers go in one box, and I am fairly sure they were vacuum packed on the outward delivery. I would argue that you need 2-3 people, and a lot of effort. I wonder how many people actually manage this, or whether most end up having to request an extra box, which I believe is not free. Nevertheless, we got the layers back in! The box with two layers in expanded quite a lot. Una arranged collection via DPD. The first collection failed because the driver said he didn't have space in his van. He apparently also claimed that the customer (i.e. me) said the package was not ready for collection, which is not true, but perhaps that is his only option. DPD did not come back to collect it and I had to request collection again via Una. The second collection was successful, and after a few days, I was FULLY refunded. Overall, I was pleased, as I wasn't sure if the trial period would actually be honoured. Hopefully, this review is one data point that might help those who are on the fence."
"I bought a single deluxe mattress because I can't cope with synthetic and liked the idea of the versatility of this one. I am ver pleased with my purchase and now buying a second one for my guest bed so that my guests of any weight and size will be comfortable too."
"I received a USED PRODUCT from Una! When I opened my order (order number UK36323) I was shocked to find numerous long black hair on both sides of the product. Apart from the hair it just did not look brand new. When I contacted Una about the issue, Nicole from their office ADMITTED that Una do re-sell their returned/used products!!! She said they sell their ‘refurbished’ products on ebay. I think this is outrageous so in the last 4 weeks I have checked couple of times on ebay and surprise….I could not find the item I returned. I’m pretty sure 1 month would have been long enough for them to put it on ebay but it is not the case. I’m pretty sure it will be or has been re-sold again as new. After they collected the product and after my ordeal I had to wait 3 weeks to get my refund. Throughout the whole refund process I haven’t received any form of notification or communicatiion either. Then when I asked, I had been told by Anja this is the standard lead time for the refunds. 2 weeks + 1 week depending on our bank. When I told her I find it too long for a refund she gave me a different explanation: the returned item got which delayed the process. Considering the fact that UNA is a small company as I was informed by Anja, it just seems to be very chaotic. Furthermore, I asked them for a link as I wanted to leave a review on their website, they sent me a review link. Once I sent the review I could not find it on their website. I had been told by Una it takes couple of days as it needs to be verified. After almost 2 weeks I asked them again and they frankly told me that my review won’t show on their website. Now I know why they mostly have 4 and 5 star reviews on their website. They simply select the good ones. Be aware!"
"Update: Una Organic Ltd admitted that my issues were not their typical customer experience. They sent me two packets of latex flakes to fill the pillow and issued an apology and full refund. I am now sleeping quite comfortably, as the pillow is more supportive and the proper height. I must commend Una Organic Ltd for taking ownership of the issue and rectifying it. One star is for good customer service. It would have been zero stars otherwise. Ordered a pillow on 29th November 2022 and was advised of a 3-4 week delivery estimate. After 6 weeks, I contacted Una Organic Ltd. They informed me that they were dealing with a Christmas backlog and the pillow would be with me shortly. After 8 weeks I rang the company and they said it would be out for delivery by the end of the week and the delay was due to staffing issues and Christmas backlog. I got a text from DPD to say my pillow would be delivered to an address in Mayo. I live in Dublin so no use to me. I rang DPD immediately but they said a change of address would have to come from Una. I rang Una who couldn't figure out how that address was generated. I gave them my proper address and they pointed out the eircode was not the same. My address autofills whenever I input my house number so I don't know where that came from, however it was still the same postal district, so it would have reached me sooner than an address in Mayo. After a few more hiccups, I eventually took delivery of the pillow, 10 weeks after the order. The box was a bit ragged looking but thought nothing of it. When I opened it the paper wrapping on the pillow was opened. When I looked at the pillow itself, it looked very flat and not very supportive. In the box was another small pack of flakes, which I added. This did not seem to make much of a difference. Lay on it for about 6 hours, but it was absolutely useless. No support, way too low for a side sleeper and just uncomfortable. Again, I contacted Una Organic. I was told that the pillow should be packed robustly and there may have been a problem in production. I was asked if I wanted to wait another week for more flakes to be sent out to me. At this stage 11-12 weeks for a, hopefully, satisfactory pillow was just more than I was willing to put up with. Very disappointed. So I am returning the "pillow" before I lose any more sleep. Customer service (Naomi) is great but unfortunately severely let down by the product."
"I researched a long time before finding Una but finally I was able to buy a mattress 100% organic, without springs, totally eco-friendly, without nasty chemical substances AND being able to adjust the firmness ON EACH SIDE of the mattress AT ANY TIME and NEEDS. I suffered from back pain from many years. With Una mattress and pillow my nights are much comfortable. My son loves his teenage mattress too and he moves much less during the night. I was able to email and phone UNA Team and got answered straight away. UNA products aren't more expensive than any other conventional mattress on the market which is incredible. The quality of their products is unbeatable."
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