Flint Hair

"Me and my friends have decided we are not returning as customers. Terrible customer service and cut that was definitely not worth £50. My hair was cut by Taylor, a senior stylist, I filled in an appointment for him that had been cancelled, the appointment felt rushed and as though he cut what he wanted rather that what I asked for. Firstly I asked for a chin length bob and left with a jaw length bob. Despite me being very specific during the consultation and checking multiple times throughout the haircut that it would be chin length, to which I got patronising responses. I am donating my hair and was made to feel like an inconvience when asking for my hair to be put into bundles. The placement of elastics for the bundles was not checked causing one side of my hair to be cut shorter, I assume this mistake was what resulted in my hair being an inch shorter than what I asked for. Thirdly, when I left my hair was not fully styled it was left damp, “to allow my hair to naturally curl”, even though my hair is straight. And lastly, when I got home and washed the sticky product out my hair and dried it, I found straggly bits of hair that were uneven lengths. The hairstylist did not do a once over check to check for straggly bits (I ususally recieve a final check over when ask for a blunt bob). When I called Flint the next morning to say I wasn’t happy and wanted them to cut the straggly bits. The receptionist told me they would only be able to book my in for a 20 min chat to show me how to style my hair properly as that was what was causing the straggly bits. I felt insulted that she implied i wasn’t able to style my hair properly. She told me if I wanted the straggly bits cut I would have to wait 4 days and pay for a whole new appointment. There was no offer to speak to the hairstylist directly or have the hairstylist call me back. This hairsalon is all style and no substance."

"Got my hair cut by Rachel C today and it's been a fantastic experience! Everyone in the salon was super welcoming and inviting from the get go, and I appreciated Rachel's friendly and considerate consultation. She checked in several times with me before cutting off any considerable length of hair and delivered a super lovely haircut based on my vague descriptions and reference pictures ☺️ I felt really well looked after, enjoyed the care she put into drying my hair nicely afterwards and giving it some shape. I usually have a hard time trusting people with my hair, so it was great to have such a chill experience. Can definitely recommend Flint's and I'll be sure to be back."

"I have been going to Flint for many years and have never been disappointed. My hair is the best it's been in my life and they also all intuitively know whether you want to natter or just be quiet. Cannot recommend highly enough."

"I've been coming to Flint for years and I always love the cut and colour I get. They're really customer focused. It's a super relaxing atmosphere too. :-)"

"Would highly recommend Flint Hair, for their expertise, professionalism, the continuity of training and the care for my individual hair requirements. All members of the Flint team right across the business are welcoming and helpful."