My Dentist

"Firstly I like to stress I am not signed on with this dentist ( I’ve been unable to find a dentist in my area) but I approached this dentist with a request for an emergency appointment due to a very painful tooth. I explained I was willing to pay as a private patient as nowhere will take you in as NHS. At first the lady on the phone seemed very helpful. She said she didn’t see an issue with this but would confirm it with the private dentist and would call me back. I didn’t hear anything for 2 days, so I called. I was then told they would not see me unless I was a patient that was signed up with them as they were too busy and didn’t have the capacity. However they would allow me to sign up and then get an appointment. Not sure how signing up with them suddenly creates the capacity that they didn’t have?! It was clear that their number one priority is not the patient, it’s making as much money out of patients in need as they can. They are basically holding a gun to your head, pay all this money or you can suffer. It’s clear this dental practice is not about its patients. They just want to squeeze as much money out of them as possible. Just be careful here."

"ALL DENTISTS SHOULD BE LIKE THIS!!!! Never had so much fun at the dentist! I am a nervous patient and was dreading meeting the new dentist, after my lovely former dentist at the practice left. Well, from the moment myself and my husband walked in and were made to feel so welcome by the receptionist, to the moment we met our new dentist, Rosaly and her wonderful dental nurse it was all such a pleasure! Rosaly examined my teeth and was so very thorough in showing me diagrams and models to explain how my teeth's health was. Rosaly and her dental nurse are so calming, full of fun and friendly - that believe it or not, you forget you are at the dentist at times!!! So very professional, but just the most perfect approach! I do not feel nervous about going to the dentist anymore - that is a massive breakthrough!! Thank you so much. (Will edit this with receptionist and dental nurse names - sorry!!) Another plus, reminders and appointments are all sent out by the charming receptionist."

"I have recommended this dentist and will do again to family and friends. You’re greeted professionally. Then waiting is short. The dentist is always thorough, talks to you what he’s doing before he’s doing it. Very friendly every time I’ve been."

"Polite and efficient receptionist who does her upmost to fit you in for emergency treatment. My dentist is most considerate and caring and keen to alleviate any dental discomfort. She makes you feel at ease and offers a detailed explanation of the treatment plan required. You really feel as though you treatment is being given the highest priority and that you really matter."

"Had a botched extraction here. Top of tooth broken off and root left in. 45 minutes of dentist practically on top of me trying to wrench it out. I asked her to stop as it felt like she was going to break my jaw. Then had to wait months for it to be surgically removed. When I went to book an appointment for a check up I was told I am no longer on their books as I had left it too long between appointments. The receptionist was very sarcastic and patronising telling me " of course we don't send reminders, we are far too Busy for that !""