Promenade Dental Practice

"Absolutely fantastic dentist, took me on as an NHS patient from 111. Since day one they have been so helpful, calming and lovely. The lady dentist has now fitted two fillers and saved me from having a root canal. So pleased with the customer service and how lovely all the staff are including the receptionist :)"

"I've had three experiences with this dentist. First experience was very good, went in as an emergency and the dentist herself and team were great. Second time, I was 5-10mins late due to terrible traffic going into Mumbles tried ringing 4 or 5 times but no one at reception to answer me. When I arrived it was a case of your late, appointment will be cancelled, do it again and you're off the list sorry. No understanding, lack of empathy. Thirdly, I had the rearranged appointment today, but woke up feeling full of cold, it's their policy to not attend the appointment if doing so, in case of covid etc. Same answer off receptionist, canceling at short notice you will now be struck off list and you will need to ring 111 to reorganise a new dentist. Again no understanding, lack of empathy, no care given. Understandable the business has to stick to their policies, and I'd understand if I just didn't turn up and not called, but that isn't the case. There was no " sorry nobody was here to take your call" or "Mumbles traffic can be terrible, let me check if we can squeeze you in as you have come all this way, but if there isn't, I'm sorry but we'll need to rearrange an appointment" from reception. Just bad customer service, no understanding. Most probably too many patients needing dental care, strike this one off and onto the next one type of culture in the business. Disappointing, as first experience very good."

"I only joined relatively recently but have had good experiences each time I've attended. Most recently, my child care fell through and the receptionist was more than happy to watch the kids whilst I had my appointment. As far as I'm concerned, this was above and beyond their responsibility and much appreciated! The dental care was great too!"

"The staff were friendly and helpful, and the premises were spotlessly clean. Felt safe with covid restrictions being adhered to. The dentist was knowledgeable and efficient. Would highly recommend this dental practice."