R-TEC Garage LTD

"Don't bother taking old VW vehicles here under any circumstances. I understood them to be specialists. This couldn't be further from the truth. Took my T25 Transporter to them for repair. They couldn't figure out what was wrong with it. Had it for 7 weeks, kept palming me off with excuses as to why it wasn't done. They dismantled the carburetor and completely destroyed it ( It was later rebuilt by someone who new what he was doing and I was told that the worst things that could've been done to it, were done to it.) When I was finally handed the keys ( They made me wait 10 mins betore they'd even acknowledge me, while they casually chatted and joked amongst themselves) and after they eventually got the van started for me, I could limp away at no faster than 10 mph with constant cut-outs. And for this destruction, I was charged £700. Reduced to £400 if I paid in cash and didn't receive a receipt. (Hello Mr. Taxman...) Absolute crooks. If I could rate zero stars I would, without hesitation. As for the ridiculous response from R-TEC below: I had used you before for an MOT on the same van. Passed with flying colours according to R-TEC (Yes R-TEC of Kingsbridge in Loughor, a stones throw from where I live, just so you know I'm not confusing the company with another). When I had the van serviced elsewhere at a later date, a number of issues were raised regarding the validity of the MOT. R-TEC's MOT centre was later closed down. They may be fine with modern mechanics, where you just diagnose and slot in a new part, who knows? But for old school work- forget it. As for me using a fake account!? How is it fake when I'm openly displaying my real name?? I have a photo of my van parked in the premises, which I'll upload when I get the chance to dig it out. Absolutely pathetic. I'm just simply airing my overwhelming dissatisfaction with the 'service' you didn't actually provide. Readers of this review, you decide for yourself..."

"Excellent service. Very courteous office staff. Car was ready to pick up when they said it would be. Will definately use them again."

"Excellent service from the R-Tec team. I supplied my own lowering spring which they fitted and had a 4 wheel alignment. Very knowledgeable and helpful with a spotless reception/waiting area as well as the garage area looking just as clean. Great local garage which i will be using again. Thanks"

"I cannot thank this garage enough, they got us out of a terrible situation when the new car we brought 4 hours earlier lost its clutch 6 hours away from home. They got the car fixed quickly, sorted out the warranty for us, gave the vehicle a proper good look over and gave us peace of mind and the guys down there couldn’t have been friendlier! Definitely recommend to anyone."