Mermaid Dental Care Lewes

"My daughter has been in agony on and off with her wisdom teeth. There's been the typical response of giving antibiotics and stalling to take the teeth out..even though we know that is the permanent solution. She was told she would need an xray but they couldn't do one for weeks but she could get one done privately sooner so they could see the problem with the wisdom tooth before deciding what action to take. She paid £80 to get the xray done and has been chasing them over for over a week to find out what they will do to resolve the problem. There is another problem though, that being the receptionists who either don't seem to be available to ever answer the phone or who are deliberately not getting back to her despite her leaving messages asking them to do so. There seems to be a complete lack of any empathy for the patient despite the website stating, 'Here at Simplybright our ethos is centred around ensuring that our patients receive the highest quality of service from when they first enter and meet our reception team to the care provided by our clinical staff.' My daughter just wants her tooth pain caused by the wisdom tooth resolved permanently...surely it can't be that impossible!"

"Excellent! Really great dental care, Peter is fantastic at making you feel at ease and providing professional and pain free care."

"I would not recommend this dental practice. There used to be a very good dentist but sadly he left and there have been numerous changes since. My last visit as a private patient has forced me to find a new dentist!"

"After having my last appointment cancelled and then Covid and now to be be told I'm no longer on the books, not been for 3 year. Unfortunately I need help with an emergency, but they will not see me, as I was under the NHS umbrella. I admit that I do actually have insurance, but didn't mention it as they were fobbing me off, but as they treated me so badly, its time to move. I liked Dan, the rest were rubbish. Lucky we can afford to move. My advice is to avoid."

"The stuff nightmares are made of. Antonio performed an extraction which included an hour of yanking and drilling. Sent me home believing it was all removed to my relief, only for me to discover 3 days later at the emergency dentist that he had left the roots in & protruding from my gum (see photo attached) and the nerve exposed. He now denies all knowledge and has even tried to blame me for misunderstanding what he said. Other staff are nice enough but if you are referred to him, maybe think twice. There's a reason he has spaces available."