Cadwaladers Stone Road, Stoke-on-trent ST4 8AX

"Great to take the four legged friends when you've been for a walk around the lake and warm up with a hot chocolate served with all the trimmings"

"I have been here twice over the last few weeks. What rude staff ! The lady on the till is particularly rude. They should NOT be in a customer service role. Why would anyone go to this place to be talked to like a piece of rubbish. I will NOT be back. Sort out the staff. It’s a shame because the coffee and cake is nice but the overall experience is disgusting"

"I went here a few weeks ago and took the time to write this review as I was absolutely shocked at what I had experienced here. Having worked in a university coffee shop that can get mental with the drop of a hat I am used to busy cafe life and try to be simple with orders and quick so it's less stressful behind the counter. The staff working on this day are clearly NOT trained in customer service or common decency. It was rather busy and I was with a friend and her kid. The staff couldn't stop being bothered about this kid as they stood chatting about how the kid went to save a table for us in the far back corner, they kept muttering under their breath rude comments about the 'child'. Once it was my turn to be served the ordering and payment (card) was easy enough, I was asked where I was stilling and said "I'm with that child over there" Absolutely no recognition about the fact I could hear all her comments (which I won't repeat) and her attitude. Paid and sat down and lady/s behind the till stopped serving customers to look over at us and mutter stuff between them. Could they not see the queue? I have never felt so bad for suggesting somewhere I have been in the past to a friend with a CHILD... she felt uncomfortable the whole time after being stared at and talked about it. I will say, this was the only child there, others were babies in prams or elderly people so I admit it must have been such a shock to see someone aged in the middle... Won't be visiting again or recommending. It's a shame as before I had a wonderful experience and was excited to visit again."

"Business is difficult now , I get that , accepting card payment only for ice cream , is however total madness . What will you do in Trentham with queues out onto the street in Summer , you can see the scenario now , kids and older people queuing just to be turned away because they don't have cards . Use that rule in the cafe if you must but not just for take away ice cream sales . I queued today only to be told this when we already had the ice creams , no sign in evidence nor were we told this was the case prior to ordering . Because I only had cash then it was refused even though I offered for the server to keep the change that would have been due from the note but we were allowed to keep the product worth approx £10.00 . Cadwaladers , I am concerned for you as a Welsh person for a Welsh Company , have you completely lost any business acumen that you had ? Do not turn away cash and give away product at the same time . I was happy enough to get free Ice Cream but honestly this policy of yours is one of complacency and shows complete lack of regard and respect for the customer . Remember there is extremely high quality Snugburys ice - cream on offer just around the corner there .I suggest if you do not wish to find yourself in receivership again you reverse this situation and promptly ! Just to note that the response from Cadwaladers was as mealy mouthed as expected and they have no intention of changing their card only policy in spite of their customers preferences' - So Ice- Cream lovers you know what to do , don't waste your time trying to buy your favourite flavours at Cadwaladers 9 outlets , find another retailer who welcomes you ! Try these - Trentham - Crepe + Waffle , Betws Y Coed - Food to Go , Cardiff - Joe's , Barry - Zio's , Tenby - Fecci's , Porthmadog - Cariad , Criccieth - Cariad , Porthcawl - Fablas - Happy Licking !"