Bilash Restaurant 22 Keele Road, Newcastle-under-Lyme, Newcastle ST5 2TL

"A long standing favourite of ours. It's been there forever and there is a reason why. Good food, good value and great folk. The specials are often my choice, with chetinad or king prawn garlic being my favourites. Prices are as low as could be expected and there are no frills or extravengance. Since lockdown they have done delivery as well and went out of their way to look after us. Spent a Christmas lunch there a few years back which was also fabulous value and made a real change."

"3 hours 20 minutes for a few poppadoms and an incorrect curry. Need I say more. We saw tables come and go all around us while we were kept waiting. When raising our disappointment at the end of the night we were laughed off by incredibly rude staff including the manager who went on to say that the 2 hour 40 minute wait time for our food was our own fault as we did not pester the waiters enough! (Not a joke). We did ask multiple staff members on many occasions for updates on food who just seemed to pass the book. They refused to knock any significant money off the bill and instead became threatening and volatile towards our group. None of us had ever experienced anything like it and certainly won't be going back. Appauling."

"Horrendous customer service, waited 2 hours 40 minutes for our food, then 2 of the curries were incorrect. We repeatedly asked staff about our order to get no true response, we complained several times & mentioned we wanted some money off our final bill. We asked for our bill which never came so went to the bar to pay, when we mentioned our poor experience, one of the staff members responded with an awful attitude and basically told us it was our fault we waited so long for food because we didn't tell anyone, absolutely ridiculous as we had asked different members of staff multiple times. The staff member was also quite threatening towards my partner. They knocked £7 off a £97 bill, the worst customer service I've ever received, will never be going back."

"Absolutely amazing service we’ve had tonight here 10/12/2022 fantastic service.Was really spot on. The staff are amazing. I’m fussy with my food and I mean really fussy and everything came out absolutely gorgeous. My new favourite curry restaurant. I wish I could give more stars as the food and service was phenomenal. Thankyou for such a lovely night from the 6 of us. We will be back again."