Whitehall Terrace Restaurant

"We were just two people ordering two mains and two cola. We waited over 45 min for the food to arrive, which is an absolute no-go. Especially since it was just a main dish of 4 sausages with chips and another dish with some greens with meat. It was tasty, but if we had known the waiting time of up to an hour, we would've gone somewhere else. This waiting time is a joke. Really frustrating experience. Also, the small size of the portions is absolutely not appropriate for the expensive price of 61 Eur. Even taking into account that everything is getting more expensive, these prices are ridiculous for what you get and how long you have to wait for it. Waiting time: over 45min for two mains Service: seemed nice/ok Food: tasty but portions too small Price: absolutely overpriced Experience: frustrating-won't come again Answer to Owner response: Thank you for taking this review seriously and even checking up on the order. - As long as the time is communicated, and you being transparent about it, therefore leaving the guests a choice of eventually choosing a different dish, it would've been a good experience. But unfortunately this has not been the case for us and leads to the impression that this is the businesses way to secure guests while not paying attention to service. - Also, even though regulars might know about the details of specific orders, it is still bad service to make such assumptions and all guests should be equally informed. Otherwise you pay exclusive prices for great dishes but bad service and frustrating experiences. - None of the service personal has informed us of anything about the dishes, specifics about the order or came to check on our table to see if we might want to at least have another drink while we wait. - small input (something that i personally would've liked but is not a must): since you say it is high quality food, i would've liked to have some specifics about origin of the ingredients or supplier information to read up on in the menu. Otherwise i don't know, why i should pay such prices without knowing the value of the dish. Kind regards"

"Super cosy ambience and the staff is really friendly and nice. The food was tasty and the portions were very generous. We didn't have any expectations but it definitely has become one of the best surprises we've had discovering a new restaurant. The 3 course dinner for $46 is a magnific deal. Another thing that is a no hrainer for us is that there is a family atmosphere, very welcoming for us with a kiddo."

"Food was tasty but hope the service will improve and staff expwrience."