McDonald's Bon-y-maen, Swansea SA1 7DF

"This is only unprofessional branch in entire swansea. Specifically I don't think most manager of this branch do any work. Everytime i see them i see they are just walking doing nothing behind that stupid wall they designed. I don't think in McDonald's u need to wait almost 20 minutes just get one small drink(this is only one situation i mentioned. Me and some customers and also delivery driver waited nearly half an hour and we all tried to call them but few of them just kept looking at us but dont want to come and say hello.All employees stay inside the kitchen they dont want to listen when you call them. I dont know why they put wall in the middle and employees take advantage of that they all try to hide in there. Absolutely ridiculous !! They all focus on drive through. I think they should close eat in and all delivery services"

"Can't fault the regular McDonald's experience. You know what you're getting. However, a couple of points to note: i) The layout here is weighted in favour of 'drive through' with no easy or obvious path to the entrance. Maybe easier to park in Morrisons next door if you've mobility issues. ii) On two occasions at 2 different locations I've tried the Plant Based (vegan) Burger, and it just doesn't keep its warmth. I guess that is to be expected with plant based food, but disappointing when you're looking forward to hot food."

"The first time I came to here, when I opened the box halfway through eating, I found that a piece of chicken had been bitten, which was disgusting. I went to ask the staff why it was like this. The staff actually told me that they did not know, no one had eaten it, and did not exchange it for a new one. I just took the piece of meat that was bitten and gave it to a new one. It's really disgusting. When my son was eating French fries, he found an unknown hair on the French fries. It was so scary that he would never come back."

"Called in on sat with my grandson, was really busy. Place was dirty sauce on walls bins overflowing. My salad came a box of lettuce, 2 slices of tomato and a little piece of chicken for £2.99 was disgusted. Will not be returning to this branch."