Domino's Pizza - Brighton - London Road

"Atrocious service. One of our sides was missing and a slice had been eaten out of our pizza. When speaking with the store to complain, I was left holding on for ages hearing the staff swearing about us in the background and then was hung up on. Will never use them again and advise anyone else from doing the same."

"Terrible customer service - avoid this dominos. On entry I've been treated like a liability, and had to look as the employees fight amongst themselves about who will take the order. Eventually a man with a sour face came up to take the order, got frustrated when I asked if one of the offers is available, and appeared angry the entire time I was ordering. As soon as he keyed in the items he left and forced another colleague to take the payment, ran off asking his colleagues to clock him out after 10pm, it was 9:20... If you think delivery is dreadful, I wouldn't recommend stepping a foot in there in person, management should really focus on hiring better people."

"Ordered for delivery and naturally in a Friday night took a little while. The app had suggested that the pizza was in transit for a good 20 minutes but living 10 minute walk seemed excessive. When arrived the whole thing was barely Luke warm and they were missing potato wedges. When I called I was flat out told that the combo wasn’t ordered didn’t come with wedges. Which didn’t make sense when ordering a combo… as just one item is not a combination. Anyway after being told that I asked them to check the menu as the guy on the phone said he had never had one and didn’t k ow. They then agreed it should have wedges. Told it was in the way but never arrived the whole evening. No check back, no apology just ignored after that. Bad customer service here. Best to use papa johns. More reliable for"

"Diabolical customer service - I don't normally write reviews, but this was pretty bad. I ordered vegan food, they then send non-vegan food. My drink didn't come with it either. I call to complain (in a very friendly and genuine manner, I'm no Karen), they then hang up on me. I call again, then the woman on the phone offered no apology and was insanely rude. Luckily they did refund the order... But how can you serve someone the wrong food, potentially giving them something they're allergic to, and not apologise? Informing customers on the allergens in what you sell is one of the most important things in the food industry. Dominos is usually great, so quite surprised at this :("

"Pizza showing as delivered on Dominoes app. Haven't received food. Called to ask what was happening, told I hadn't ordered and wait it's coming. Useless. Edit food arrived after an hour and twenty minutes. Boxes crushed, food cold. Abysmal customer service. Thanks, won't be ordering again soon."