Ruby's Pizza & Grill

"I am a long time customer of Ruby’s Swords and have always enjoyed the friendly service, good food and cocktails, until my recent visit on Christmas Eve. I originally booked a table for 6pm on Christmas Eve and someone reached out to me asking if I could come in earlier at 5:45 so my booking was 5:45 -7:15. I said that was no problem and I arrived at 5:45 on Christmas Eve. When I checked in the first thing the hostess said was we need you gone from the table by 7 and your food order has to be in by 6pm. Immediately we felt unwelcome and under pressure. However we quickly placed our food and drinks orders before 6pm. Our original waiter took our main and starters and said they had to come out together because the kitchen was closing at 6. After already being told upon entry we needed to be out by 7 this further made me and my family feel unwelcome and under pressure. At 6:28 we asked the very unfriendly drink waitress if we could get a second round of drinks and were met with such a bad attitude and a line that said something like “ well ye have to order it right now and we won’t be taking any more orders cos we’re closing”. I’ve also been served by this person before on a previous visit and she was also not very friendly. We asked for our bill as soon as our drinks came and paid up and were out by 6:50. We were looking forward to our meal and it was ruined. You should not have taken the booking if your staff was going to have such a bad attitude to customers. We would have happily come in earlier than 5:45 had you have told us that we’d be under time pressure. It’s very disappointing that one of my favourite spots in swords that i encouraged friends and family to try all the time (and they did try and have become consistent customers too) is now one of my least favourite due to that experience. I understand it’s Christmas Eve and people want to get home to their families, but we made a booking, arrived on time and were treated with such disrespect."

"We had a nice lunch here a week or two before Christmas. It was in the middle of the freezing snap of weather so the restaurant was cold, but couldn't be helped. The food was very good, particularly the fries. There were good gluten free options which is key!!"

"Great Food,, Great atmosphere..Friendly Staff.. Had an amazing night here, last night."