Happy Catz & Little Pawz Pet Hotel

"My 2 cats stayed here for 8 days. When I went to pick them up during 'opening hours' I had to wait 20-25 minutes in the cold for someone to turn up to help me. It was only when someone picking up their dog went for a walk around the grounds to look for someone that I eventually was seen to. There was no apology. I was then charged for 2 rooms for 9 days despite the fact that they were seemingly in the same room for just under 8 days. The 'hotel' itself is also anything but. Little more than a cold shack. The animals there are clearly distressed judging by the cries coming from them all. My cats are hissing and fighting with each other for the first time in their 7 years together. To top it off the lady who delivered them to me did such a poor job of putting one cat in his carrier that he escaped on our way home and started jumping around my car."

"Previous bookings on Facebook have been very responsive and my dog had a lovely stay there, the staff were fantastic with her, that was 3 years ago. Recent booking I've been left on hold for 2 days trying to get a slot. Every person had their dog booked in left, right and centred whilst they totally ignored me. I don't normally pull out the race card but I feel they've been passively discriminatory. Disgusting in this day and age. I have praised this place to others and was told they've had a bad reputation, given them the benefit of the doubt, now I know the reason why. Poor management, poor service, poor ethics."

"We had a trip booked before getting our wee puppy and so had to find somewhere to take him for a couple of nights. I was so anxious about having to leave him, but the ladies were absolutely fabulous! Our wee one was thrilled and didn't want to leave after. Highly recommend and will be using again if needed"

"I have used this kennels for several years and had always been happy with the care and treatment my two dogs received. Last week when I collected them, one had kennel cough (fully vaccinated) and the other a fungal infection. I did contact them to inform them that I have had to take both to the vet to be treated. No response. Since Covid began no one is able to go into the kennels and see the condition of them. I have to wonder if they are still as clean given the conditions my dogs have came home with?"

"Been using here for years now, very good set-up and great service. We leave our cat in twice a year and they take really good care of him, he always comes back happy and a little fatter lol. Plus they do Facebook updates on the animals so my daughter loves to see what he's up to when we are on holidays."