Ivybridge Leisure Centre

"Called 30 times in two days no answer. Then getting a call back two days later. To then have someone hang up on me because they couldn’t understand the fact that their customer service isn’t even up to par. If you have multiple people working at a desk you can surely take a phone call. If you let the phone ring constantly, you take the time to take that call. Not leave it ringing, and if a customer gives you some advice on how to deal with a caller. Don’t hang up on them. Just rude, lazy and disrespectful. Bit late to call someone back at 3:30pm two days later after calling to book something. If you think that’s how you’re going to keep people coming to your centre don’t be so rude!"

"Attended a family swim on a Tuesday morning, the staff are very friendly and approachable, £1 needed for a locker so keep that in mind, the changing rooms were very clean and the session was very quiet with 3 other people attending, I took a pushchair with me as had my toddler and there was no where to store this safely, so had to be kept in an empty cubicle. The pool was exceptionally clean and lovely and warm, however the changing rooms and showers after were freezing cold which was not a great experience with a tired toddler! This has not put me off and I would return again"

"I have just had the pleasure of doing the Friday morning aquafit class. It was a fabulous class with a lovely knowledgeable lady instructor called Steph. It works every part of your body with no stress on your joints. You can do as much as you are able & she shows different adaptable moves. The class was really full with lots of lovely ladies of all ages but I think men would also really benefit too! I couldn't believe how many calories I burned in 45 mins! It didn't feel like it & left feeling really refreshed. I look forward to next week!"

"The worst leisure centre I’ve ever been a member of. The booking system is unreliable and needlessly complicated. Does not accommodate families as there is no way to book family groups. Each child has to have their own unique email in order to be able to use the booking process and you have to login for each person individually to book on to swimming sessions. The availability is extremely limited so it’s a miracle if you can even book and that’s when the app decides to work. Been charged multiple times for the same booking and gave up trying to get refunds. Just too many hoops to jump through. Don’t even try and just turn up and swim, even if the whole family has memberships because the reception staff will treat you like an inconvenience. Not accommodating or sympathetic of their terrible booking system. Trying to cancel our memberships was just as ludicrously difficult as you have to go through the app. Not sure why they have a reception desk because it appears they can’t do anything more than a scanning barrier."

"I don't go to any other swimming pools to compare, but it's really good. Plenty of changing rooms, a couple of showers, 3 shower cubicles. Also since the new pool was opened, you don't need change for the lockers anymore, which, as someone who doesn't carry cash, is really good. Parking is free before 8am, but it's only a pound or so for an hour I think, so it's not hefty."