123 Flowers 55 Weir Road, London SW19

"Absolutely awful attempt at delivering flowers. Totally incompetent staff who tried to defend this as a magnificent bouquet"

"Great customer service team, Jamie.w and Natasha.r. Very quick with email response. I will recommend. Thanks :)"

"What a huge disappointment . Ordered myself some flowers - it was the Exorcist Bunch for Halloween . received a couple of stems. These weren't even shown as part of the displayed bouquet. Very unhappy with the lack of service. No intention to assist refund or any good will. You simply cant trust them. Terrible company"

"Terrible company. Avoid! Read trust pilot recent reviews also.. so many the same as me. Avoid!!!!! Be prepared if there is any issue they will be rude and not look for any resolution. In my experience I placed an order for flowers that were due to arrive on the 17th October. As stated in the website delivery times and all confirmation emails (it was ordered on the 15th am). The flowers did not arrive and when questioned the answer was well delays are in our terms and conditions. The person the flowers were for was only at the location on the 17th. If there was an issue for filling i would have purchased elsewhere. When pressed further I was told "well they come from Nottingham to Belfast so they will take a day longer at least to be delivered. Delays are in our terms and conditions that you agreed too". At the point of sale on the website and delivery dates shown published and agreed to or subsequent emails no indication that the delivery location would cause an issue or known extra time or delay. Despite them knowing from placement of the order they could not forfil the delivery date agreed. They verbally confirmed logistically the delivery date was impossible for them and never achievable. So why not state that to the customer in the website and put it in the with an additional day as the proposed delivery date. Please don't lie to your customers as you have me. I called them regarding the above. They were rude refered to small print and T&C's and refused any goodwill/ refund or acceptance of fault. A delivery date that can be achieved and isn't impossible from the point of taking the money and transaction is all I would have wanted. Or at least to have been informed of the extra logistical issues they always have in their supply chain to Belfast. Thats fine just let your customers know and - Add an addiontal day. Publish it based on destination. Then I'm not being deliberately mis lead. I can then make an informed decision to purchase or use someone else who can meet the time window you said you would. I will never use them again. My advice would be to avoid. I belive you learn alot about a company and its credibility when issues arise & how they chose to treat customers. If you have read this far in the review im please as it was quite long.. I will await the default reply as you see on the other reviews with issues below.. they don't show any actual resolution so be aware. I will update this review if I do get any genuine resolution.. but I imagine like below I will get a default we are sorry our team will contact you to resolve blah blah blah.. but in reality they are happy to take your money deliver late provide poor service and products with the expectation you won't get a refund or pursue the matter to get your money back. Happy to be proved wrong... but wish I read these reviews before."