Fern Lodge Boarding Kennels & Cattery

"We had our dog Jasper (Cairn terrier) there for 4 days. We left him on a Thursday morning and on Sunday morning, around 09.30, I received a call to be told not to worry, but he had a bath because on Saturday he had a few loose stools, so he got a bit dirty. During the call it was stressed to me not to worry, that the call was mainly to inform me about the bath. The same day at around 18.00, I was called from the kennels and told that it might be best if I come and pick him up earlier as he is not feeling very well. Luck has it that we were on our way back home so we were there to pick him up in less than an hour. He scared us. He is a terrier, so very energetic and they gave him to us unable to stand and almost unresponsive. His eyes were opened, but he was not reacting to seeing us and to us calling his name. He had no control of his bladder, and although he was trying to drink water he was throwing it all up. We went straight to the vets and it became very clear that he was severely dehydrated, so much so that it was almost impossible for them to draw blood and when they finally did, his blood was so concentrated that all values were off the charts. He was in acute kidney failure and the doctor, rightly so, asked us why it took us so long to get him there. We had him at the vets for 3 days on fluids, he got better and had medication for another week to help his kidney function and I am told we are quite lucky that after this episode he seems to have no lasting kidney damage. The conclusion of the vets was that he had an enterocolitis (cause undetermined) which caused vomiting and diarrhoea, but the kidney problems likely occurred because he became severely dehydrated. We left our dog at this kennel thinking that he was being watched and cared for by people who know what they're doing. I question their capabilities, because they completely missed or ignored that my dog was throwing up whatever water he was drinking, he had diarrhoea for more than 24 hrs and he transformed from a typical bouncy terrier into a dog that could barely keep his head up. I don't blame them for him getting sick, that happens, but I blame them for ignoring his symptoms and not taking him to the vets sooner. I think they failed miserably in their duties."

"Lovely kennels and amazing people wouldn't leave my little daisy anywhere else"

"Having had dogs most of my adult life I was always hesitant to put my dogs into kennels. However life gets in the way and I had to use a kennel service. What did I ever need to worry about. My dogs were happy enough. They were in the kennels for 3 days and were fine when they returned home. So I will use this service again. Thank you team for taking good care of Jess and Lydia for me."

"Looked after my daughter's Guinea pigs whilst we were away and kindly sent photos so she could see them when she was missing them."

"Whilst staying in Cornwall we needed somewhere for our dog just for the day. Great ladies, Joanne was great with our dog who is quite nervous of new people. This didn't faze Joanne and they became firm friends. We had regular videos and pics of Rowan which put us at ease."