Handy Flowers Hampton Road West, Hanworth, Feltham TW13 6DH

"I am writing this review based on the experience my elderly parents have had with Handy Flowers. The review has one star only because you can’t give less. Avoid avoid avoid this company, they are cowboys. My parents placed an order with Handy Flowers for a funeral wreath containing a specific flower. They purchased a 41cm wreath and paid £90. The wreath that was delivered was 30cm which was advertised on their website for £60, and it also didn't contain the specific flower. I assume they weren't expecting my parents to be at the funeral and notice the discrepancy. The wreath was for a close family member and the incorrect delivery caused them some embarrassment at an already sad time. My parents queried it with Handy Flowers and were asked to send photo's. They sent a letter to the address listed on the website and included photos confirming the size. They received an email in response offering a 10% discount. My parents rejected the 10% discount as this would have been £9 when the difference in value between the 2 x wreaths was £30. They received no response. My parents followed up with another letter to the same address and received an email from a personal email address claiming to have no connection to Handy Flowers. Their letter mentions taking further action against us if my parents disturbed them again. There was a 2week window between the 2 x letters my parents delivered to the exact same address. The first letter was responded to in an email by Handy Flowers, the second letter was responded to in an email claiming to have no connection to Handy Flowers, clearly a lie. I have reported Handy Flowers to Trading Standards."

"The flowers were fresh, vibrant, and delivered on time. The staff was friendly and helpful, and they had a great selection of flowers to choose from. The flowers lasted for days and the prices were very affordable. I highly recommend Handy Flowers if you need beautiful flowers for any occasion."

"I ordered flowers through a website called ( flowers delivery) that’s rated 4.9 on Google but somehow I transferred to Handy flowers. I ordered flowers that comes with a vase and paid extra 4.99 for premium service. On the day of delivery, they sent me an email that the flowers I have chosen was substituted with others because the flowers were out of stock and their policy allows them to do so. The flowers bouquet was totally different from the one on the website and even the vase was different. I regret that I paid almost 55 pound for the bouquet that was delivered. The only things that were good were : they delivered in same appointed day and when contacted them through email they replied quickly and provide me with the information I needed to know."

"I ordered a Glamour bunch of flowers yesterday, 11am, I was disappointed to receive the bouquet at 6:15pm outside of the promised delivery window but thought okay no real drama. However when I saw the size of the bunch I was shocked, a tiny bouquet for £75 and as you can see in the picture the next morning already one of the petals is falling off! Its a shame having recently moved to the area I was looking for a regular florist and the flowers were nicely presented but just not worth the amount charged."