Planet Organic - Broadway Market

"I am writing this review as I have had no feedback from planet organic since 22/01/23. I raised a complaint about poor staff interactions and one staff member thinking it was ok to swear in front of customers. Planet organic do not reply to emails sent within 1-2 days, as stated they do on the website. I've been to several other planet organic stores and have had good experiences. I dont get the feeling that any staff I have interacted with at this store actually want to be there. I always say hello, this is generally met with silence. Figs and Grain, the organic store across the road from planet organic is a much friendlier environment."

"Just spent the last 45 mins being educated by the amazing Urvi. She told me everything i needed to know about nutrition, specific to my needs and what i was looking for. She took the time to listen and understand what i wanted help with and was so patient! Felt like i had 45 mins with a nutritionist! The friendliest and most helpful, will go back again just for more Urvi help! Really recommend"

"Toxic security guard, literally peaking around the corner spying on people. It’s funny how popular this place is with the locals since they were all apparently against it. Nicely laid out and a good selection of items, would be more stars if the security guard was replaced."

"Pop in here regularly as it’s near my work. Good selection of items & they accept NHS discount too, which is a bonus. Pretty much good experience everytime with nice staff. Only issue sometimes there’s quite a big queue & often only one person on the till. 2 occasions i was followed & stared at by the same security guard."

"HORRIBLE — I was overcharged, and after calling out the mistake, employee first denied the mistake and then didn’t even apologize while issuing the refund. I visited on a Sunday evening for a few quick items. Surprised by the total at checkout, figured I was at an expensive organic store but asked for receipt anyway (receipt was not offered). There were 2 items on the receipt that I hadn’t purchased, and when I pointed them out, the lady at checkout had some dumb explanation — “oh those are leftover items from the last transaction, you weren’t actually charged for them” (?!?). Luckily her manager was at the till beside her and stepped in to ring me up again. My actual total was indeed several pounds less than I’d already been charged for. The manager issued a refund to my card but never bothered to apologize. Already overpriced without the rip-off and awful service. Don’t shop here!!!!"