Sports Direct

"As usual no staff to help, despite asking (apparently they "weren't on shoes today"). Whatever happened to customer service? So unless it's your size on the peg, the item's on a shelf, or the shoes you want are in your size in a box then go elsewhere. I'll not go again for sure."

"Never answer the phone, So you cannot confirm whether they have the item you need in store, so as to prevent a wasted journey. Pretty much a no brainer but this seems to be the way the big stores are playing it. Very poor indeed."

"Had to take my children in to get trainers yesterday, their feet are growing at an alarming rate! It is a large store and didn’t seem that busy (we have been in there when it is completely packed). We saw four members of staff of which the two youngest appeared to be doing all the work. Chris who helped us with the shoes was an absolute star. Not only was he serving us, but two or three other customers. My son’s shoe size has gone up stupidly which meant Chris had to (eventually) get three different lots of shoes. Awesome service from him and the lad at the till, who seemed to be running around like a mad thing doing lots of jobs at once - I didn’t think to ask his name. Either way, they probably deserve a pay rise!"

"I found what i wanted but just couldn't reach it, finding a member of staff to help was difficult, I walked around the store 2 before finding a helpful chap by the trainer section, he helped with no fuss which was great, lady on tills pleasant and courteous."

"On a positive they had a fantastic range of shoes and excellent prices. But today was absolutely understaffed. Waited 20 minutes to try get the only member of staff working on the shop to serve me. Spoke to a bearded member of staff who was sitting by the door and asked if they had a staff shortage who replied to say that there was indeed. That was all he said, no offer of help or apology. So waited another 5 minutes before telling the chap I hope he finds some staff soon. Would recommend people to use their online website if you don't want a awfully long wait in store, as they do have a great online store."