Oak Tree Surgery
Clemo Road, Cornwall, United Kingdom
About Oak Tree Surgery
Welcome to Oak Tree Surgery, located in the beautiful town of Liskeard in the United Kingdom! Our establishment is a renowned healthcare facility dedicated to providing exceptional medical services to our patients. As a trusted institution, we welcome you to visit us for all your healthcare needs.
At Oak Tree Surgery, our primary focus is your health and wellbeing. We understand the importance of good health in our daily lives and are committed to providing comprehensive and personalized care to each and every patient that walks through our doors. Our team of experienced and highly qualified doctors are here to provide you with expert medical advice, diagnosis and treatment options.
Our clinic is fully equipped with state-of-the-art medical equipment to ensure that our patients receive the best possible care. From routine check-ups and treatments to more complex procedures, you can be sure that you are in safe hands when you choose Oak Tree Surgery.
At our facility, we pride ourselves on creating a friendly and welcoming environment for our patients. Our goal is to make your experience with us as comfortable as possible, so you can be relaxed and confident throughout the process. We believe that building strong relationships with our patients is essential to providing quality care.
As a point of interest in Liskeard, our institution is located at Clemo Rd, making us easily accessible to residents and visitors alike. Whether you are seeking routine care or require immediate attention, we are here to provide you with exceptional medical services.
Thank you for choosing Oak Tree Surgery for your healthcare needs. We look forward to serving you and helping you to achieve optimal health!
Photos of Oak Tree Surgery
Clemo Rd, Liskeard PL14 3XA, United Kingdom
Opening hours of Oak Tree Surgery
Monday:
14:00 - 18:00
Tuesday:
14:00 - 18:00
Wednesday:
14:00 - 20:30
Thursday:
14:00 - 18:00
Friday:
14:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of Oak Tree Surgery
"On Tuesday, the 31st of January I Collect and paid for my prescription, on Wednesday night went to take my Medication, Citalopram for mental health issues and found I was prescribed/given the wrong medication. Thursday morning after nearly 1 hour, waiting to speak to the dispensary and told them they gave me the wrong medication, after a further 20 minute wait, when I went to collect the correct medication this time was told I have to pay for the prescription again!! I refused and the head dispenser/pharmacist and the practice manager, took me to a private room and basically said they wouldn’t give me the medication unless I paid for it again! as I didn’t check the contents before leaving the practice. So clearly, my fault not!! As you can imagine this did not go down well with me, I need my medication else I wouldn’t be on it would I! It seems to be some confusion about my online order and some order that was a paper order which actually is incorrect. The order that was placed in January was a telephone order for the one item the citalopram, I personally believe that the receptionist put down for the both items I would like the telephone conversation to be checked and confirmed what was said what ordered who’s fault is it? you’re supposed be a professional run doctor surgery. I was told by the doctor when prescribed this medication under new circumstances to just stop taking it, seems like the head pharmacist and practice manager seem to be more worried about the money than patients mental health care. So basically I feel like I was blackmailed to pay again. Absolutely disgusting!! It was also stated by the lead pharmacist /dispenser, that it’s clear on all NHS websites inc oak trees surgery website, I’ve never been on any nhs website, so Really, Good spouting off about policies etc etc how many people do you know read all the small print etc etc.? I will take this opportunity also my December prescription was wrong as well. Two lots of my tablets were in the bag. Luckily I had checked and told the receptionist that is incorrect My uncle was also at the surgery today, pharmacy/dispensary, have put all his medicine tablets in the mornings section rather splitting morning and evening, so today took all his tablets in one go for a heart condition and diabetes. When My step father collected his medication the beginning of January, there was two lots of his medication in the bag, he told the pharmacy reception, this was incorrect, was told must’ve been because he didn’t pick up is December tablets which he had collected. Maybe the head dispenser/pharmacist have spent more of his time sorting out his department, rather than strutting around like a peacock, more training, more staff mean how hard is it to put the correct tablets in the correct section. Bit of a joke really Patient care seems to completely gone out the window. It’s all about the money!! Wonder what past senior partners would think of it now I am sure heads would be rolling. This is now having a major detrimental effect on my mental health. Thank you very much."
"Excellent service was seen the same day as call back then again following day for blood tests then phone call next day with result. The doctors were caring,thorough and listened to my concerns. Also receptionist was caring and very understanding when I made the initial phone call. Lots of praise and respect for all the staff at this surgery"
"Appalled at how my partner was spoken today by a receptionist. Based on other comments, which span across years, clearly some things need addressing."
"Terrible service when collecting prescription. Genuinely never been spoke to like that in my life by a receptionist. Sometimes the information on a computer can have been inputted incorrectly. Maybe listen to patient/customer!! My prescription is on repeat & of course when I say I collected it last month & every month I’m telling the truth. I take it every day!! Please feel free to contact me if you would like to discuss further. Regards James"
"Certain members of staff have been extremely helpful and/or apologetic when mistakes are made, but my family and I have had constant issues with the dispensary since we joined the surgery in July. Every time we go to collect a prescription that was requested 5+ days before, we have had to wait for at least fifteen minutes before being called. Why it takes so long for them to receive a piece of paper, I do not know. This morning I waited for over thirty minutes for my name to be called and eventually went to the window to ask what was taking so long, and was told that they 'didn't know I was waiting'. Once I got home and opened the bag, I saw that they hadn't given me one of the items, and when I called the dispensary I got no answer. I had to call the receptionist to be put through, and was eventually told by the dispensary staff that they had received the request but someone had forgotten to put it through. Not helpful when I have no meds left. I understand that mistakes are made sometimes, but I don't appreciate it when I don't receive any kind of sincere apology."
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