Lisson Grove & Woolwell Medical Centre

"AVOID VERY BAD.. Been with them for 2 years now (not by choice because it’s difficult moving doctors when on repeat prescription) My husband has epilepsy and they say EVERY month they have him on repeat prescription, but the doctors never signs off his medication and it results in him having to take more medication than he should because else he’ll be taking under.(if you didn’t know epilepsy medication has to be signed by doctor every month) they said the prescription needs to be repeat through boots, we ask boots and request that and they said it has to be repeated through the doctors, unorganised, untrained, definitely not welcoming practice, AVOID especially if your on essential repeat prescription. Had doctor speak on phone to me and and my husband on separate occasions, a Chinese lady and she was yelling down the phone… being rude ( I know she’s well known for this by the doctors)"

"If i could give this surgery no stars i would. Ive been mistreated countless times by Lisson Grove including right now where they are denying giving my a rescue pack. They are inconsiderate, lazy, uneducated and their customer service is awful. I have been spoken down to, dismissed, had voices raised at me. It’s truly an awful surgery and I cannot wait to leave and actually be treated as a patient and not a burden."

"Appointments can be made by phone or by their online system. Covid practice are still in place. Staff very helpful and friendly. Very happy with my visits."

"I support a person who needed help/prescription from this surgery the doctor and receptionist were excellent, they pushed the prescription through to the chemist and the staff at Boots mutely plain stayed behind 10 mins so I could collect it on behalf of my service user. Well done and thank you to the staff at Boots to."

"This surgery needs investigating, closing, and immediately. Having been ill with 'acid reflux' for over 9 months now, (I diagnosed myself to make myself feel better) resulting in daily vomiting and coughing until I feel faint, I had to phone this doctors multiple times a week to be taken seriously, and even now after 9 months I've only just been referred for an endoscopy! I was passed around numerous doctors like a parcel because they all didn't know what was wrong and they all came to different conclusions. I have literally been begging for help from this surgery, only to be told to wait a little longer, 'you'll be fine soon' or the best one... 'Its all in the mind' For the first four months of my ongoing issue I had weekly blood tests which resulted in nothing showing. I have been issued numerous different medicines, which have not worked, and even an asthma pump. It's taken 9 months for a referral and I'm still doubting whether one has been submitted in the first place. It's a real shame as I feel if I were still with my old doctors surgery I would be well by now. But instead I've had to suffer unnecessarily for so long due to the way this practice is run. My health is still declining. I have found the care at this establishment completely inadequate and I'm not sure who is to blame; whether it be the Doctors themselves, or whoever runs this practice, all be it everyone is friendly on the phone, but it feels rushed. Either way I would definitely not recommend this surgery if you have any genuine illnesses, or you'll be waiting a very long time."