Boots Pharmacy

"Tried to buy a blood pressure monitor today. I asked for some advice, as there were a number in stock. The assistant didn't offer any help or guidance and directed me to Boots in Victoria Centre."

"What's the point of telephone number if you don't bother answering boots pharmacy"

"Every time I come here the staff are just so poor. You always have to queue which is fine but no one acknowledges you before the staff go off to do something else. Today I was queuing whilst two other people were helped and the minute they were finished they disappeared off to stock shelves or do something in the back. No one acknowledges you or says they’ll be with you soon. You’re left to wait until someone decides to help or you seek someone else. Additionally, I was mortified the last time I went in to pick up my prescription anti depressants. The pharmacist and other staff were shouting my name across the shop along with my prescription. There was someone in the shop that I know from work who now knows the medication I take and why all because the staff aren’t thoughtful enough to show some subtlety. Awful customer service - the worst boots I’ve ever been to."

"I frequently receive poor service from the pharmacy. Dilatory is the word that springs to mind, and the pharmacists appear to have little interest in most of the customers in front of them. The counter staff are generally helpful. I only use this pharmacy regularly, as, due to Covid, this Boots is the safest to use, ie it’s rarely busy, so not crowded - I suppose this is an advantage of the service provided."