Tramways Medical Centre Farmley Road, Glengormley, Newtownabbey BT36 7XX

"Honestly upsetting to have to deal with this practice when sick. Virtually impossible to get any sort of appointment. If you are prepared to wait on the phone for 45mins + , the reception staff are completely disinterested in anything you have to say and only want rid of you. If you are looking for a GP practice, I strongly suggest looking elsewhere."

"I have always had great service when contacting Tramways Receptionists are always pleasant and very helpful as are the doctors All doing a great job in these hard times Well done to everyone."

"If there is any management from the practice who actually read these reviews - please manage your reception staff! You should not be able to treat people the way they treat people who are already anxious or stressed having to call and seek medical treatment! They need some lessons in empathy and emotional intelligence!"

"Avoid this place if you can. Told lines are open from 8:30 but when you call lines are dead. It's about 8:50 before you get the call through into a que. You'll wait 20-60mins on the phone only to be hung up on. Told you will need to call back as slots are taken. Receptionist are horrible people that seem to think they are qualified Doctors. Place is a joke. I feel bad for anyone the genuinely needs something checked out that could be life threatening as you have more chance winning the lottery that getting through to a Doctor at this place."

"Closed randomly. You're told to call only in the mornings, from 8:30am, and you have about 45 minutes before the day's appointments FOR A CALL with a doctor are filled -- so essentially THOSE are the real calls to get an appointment, and there's a 30 minute slot just to talk to a receptionlist to see if you can talk to the doctor to see if you can get an appointment. So you wait, maybe -- their call queue only handles 25 people, so any more than that, and you're immediately cut off and have to ring back, so you have to constantly to call, get disconnected, call again, just to get onto their call queue! If you do finally get onto the queue and get through, it's pot luck whether you get a helpful receptionist (Jane, the English one) or a nasty one. Half the time, you'll be told that no doctors are available (maybe because they all got covid through careless setup of their vaccination days) or you'll be told that they're closed that day, or that you have to call back in the afternoon or next day instead. They used to have online booking (through patientaccess.com) but did it half-heartedly, with a few appointment slots weeks out (so it was pretty useless to patients, but probably easy for staff to not have to check online bookings vs. phone bookings, letting them stick to their regular, old-fashioned approach). So I guess that failed because they treated it as an afterthought, and they've stopped doing it altogether now. What they NEEDED to do was use that PROPERLY, increasing it so that it was more useful and popular, to take the load off receptionists and doctors. Pretty much all of the doctors themselves are good...if you ever get to see or talk to one."