Sofology Belfast

"The in store sales side of things was great at the Belfast store in Boucher road. However it went down hill from there. Ordered a £7k sofa in October 2022 with a guarantee it would be delivered before Christmas, but never came and no communication at all. They then sent an email to book for delivery and on delivery, the corner piece was missing and the two seater had holes underneath. We then ordered them to take the delivery back as we could not take it. It’s been back and forth trying to get the damaged sofa repaired but no success. We’ve been trying to get the customer service help but they just say product support has all the information. We visited the store numerous times - again no help as they have no visibility on what’s going on with the order. It is now January and they cant even get the damaged sofa fixed and have the order delivered. Now we’ve just given up - It could be Jan, Feb, March or never. This means waiting almost 6 months or more !! SOFOLOGY IS JUST TERRIBLE!!!!! AVOID IT IF YOU CAN!!!!! LOOK FOR SOFAS ELSEWHERE!!!! I DON’T RECOMMEND SOFOLOGY AT ALL!!!"

"After reading the reviews we were worried about ordering from Sofology, but they had the only style of sofa that we liked out of 3 or 4 stores we looked at. The staff in Boucher were very helpful, Liam took us through the process efficiently and helped us place the order. We were quoted 6-8 weeks for delivery, after the reviews made us anxious about delivery times, we were pleasantly surprised to receive our sofas today, after 5 weeks and 1 day. Sofas are exactly what we ordered and are great. I feel it only fair to leave a positive review and I hope everyone else receives the same experience."

"They provided a date they would deliver the sofa and then continue to push it back without a legitimate reason and instead blame their suppliers for the delay. Very poor service and still waiting on our sofa and have no confidence in when we will actually receive the product."

"We had our sofa delivered just this afternoon. We read all the negative reviews after we ordered from the store and were panicking about what issues we were going to encounter however we actually didnt have any really. We were happy with delivery and the quality of the sofa that we received. Although the date was rescheduled by 3 weeks we didnt think that this was too bad compared to the reviews we read. We were able to contact customer services anytime we tried and they were really helpful and friendly and updated us about what was happening. Our experience has definitely been more positive than others so far!"

"AVOID at all costs! This store looks amazing and the staff are very helpful when picking and ordering a sofa, but then it goes downhill FAST. We ordered a £2k sofa in early September 2021 and was guaranteed Christmas delivery. We paid online in full (we asked for finance but they forgot) around late October and got a delivery date for very early December. That got pushed to the 16st with an "all day" slot. We booked the day off work and waited. No one arrived by the time the slot closed at 8pm, the phone lines were already closed. After endless hours on hold we found out that they didn't have time to deliver it so promised another date. This happened a couple of times before they started blaming us, claiming that we missed the door, even when we provided CCTV footage showing that they never appeared. Another common excuse was that they lost the sofa / put it on the wrong truck. I feel we got lucky as our sofa was only a month late in the end. The customer service is COMPLETELY POINTLESS and they cannot help at all. The sofa is delivered by a separate company and there's zero communication. Don't even bother looking, and definitely don't be tempted by the shiny showroom. Go somewhere else and get the same sofa for a lot less money."