Radford Medical Practice Ilkeston Road, Radford, Nottingham NG7 3GW

"They’ve been somewhat helpful for me in the sense sort of doing the barely the minimum but just feels like they don’t care about their patients and feels very unorganised as stuff I have talked about with them is completely forgotten next time I call. Very frustrating well I’m calling about an issue consistently and then I either get cut off before I finish my sentence or my query just gets swept under the rug. Very frustrating having to deal with my prescriptions here aswell so unnecessarily complicated"

"I’d really like to thank the two lovely women who helped me today. Ren and Lesley are a complete godsend!! I was having a nightmare with my prescription and they were both really reassuring that they could get me sorted as urgently as possible. I couldn’t thank them enough, especially being alone in a new city as a student can be daunting enough when there’s an issue, so it’s really comforting to have a friendly voice down the phone. They truly are a credit to the team, thank you so much again."

"Working as a receptionist myself it is almost impossible to get through to the practice, I've had multiple times where I've run out of medication because I cannot get through for a medication review. This is getting absolutely ridiculous, I genuinely feel like they don't care at all, I've repeatedly had to stress how important it is that I don't stop my medication due to severe mental health issues and I take medication that makes me tired so getting up at 8am every morning just to TRY to get through for a review is nearly impossible. It feels like they don't care about their patients at all and I know I'm not the only person that is feeling like this"

"I have been a patient here for the last 2 years coming up. Before I was with rushcliffe Borough Council (if you think these are bad go with a doctors in ruscliffe.) and I had a serious phobia of going to the doctor's because of bad practise. It took me a very long time to move over to the city and to find a doctors that I relied on. I was a bit hesitant to start off with because of the reviews on Google. However it was the best decision that I have ever made. I understand the other people are unsatisfied with the service however my experience has been completely different and lifted my phobia of going to the doctor's. Sometimes it is hard to get through to the doctor's on the phone but I have been personally sat in the doctors when the receptionists have been there and have been answering the phone consistently for 20-minutes while I wait. I've always been made to feel at ease especially with the receptionist Emily. And as forgetting an appointment the appointment system I think is fantastic. Every doctor's should have this system however they don't. It has given me much more confidence to speak to the doctor about what is wrong with me. And very simple that it is done online. In the 2 years that I have been to the doctors I have been many times and there has only been once where they haven't rang me back that day. The doctors when they do ring me listen to everything I've got to say and deal with the situation promptly. I never write reviews however I believe that this surgery deserves a review in the care that I have received from them in the past 2 years. Would I recommend this surgery yes I would they are fantastic."

"Absolutely disgusting service, can never get through on the phone and when you do appointments are always taken. Took my baby daughter in this morning with a temperature and whole body rash. Despite there only being three people in the waiting room I was sent away and told to come back at 4pm. Currently at A & E where I have been seen swiftly and even the doctors are shocked that I was sent away. If they do not have the capacity to see patients face to face they need to either stop taking them on or hire more doctors. With the exception of the midwife team, Never been a patient at such a poorly managed practice."