Priory Hospital Arnold

"Worst hospital I have ever worked in. Can't say more. It's worse than the Cqc write ups."

"My five star rating goes to the psychology team, in particular to the head of psychology Natalie Gillbanks. The psychological treatment that has been available to me at Priory Arnold has been outstanding. Natalie has a really impressive knowledge of many therapies and has taught me a wide range of skills, in particular EMDR and radically open DBT. On top of my 1:1 treatment I’ve also had access to a weekly DBT and a weekly positive well-being group which has improved my skills further. Most weeks I’ve therefore had over 2 hours of therapy on top of the occupational therapy programme, and it has all contributed towards a positive and safe step down to a different service. Many thanks"

"I could complain like everybody else but I am here to give thanks because my stay here quite probably saved my life. I would like to give extra special thanks to the following people whose help and human kindness was invaluable. Martin for being one of the nicest, loveliest and funniest people I have ever met. Dr Ajish. The amazing Jess who really understood everything that I was going through. Also Mike, Julia Joe and Emie for running after me with my keys when I left and everyone else who put the effort to do what I witnessed to be a difficult job in challenging circumstances. Thank you so much guys. I'll try not to remember the horrible dark cloud I was under but I will always remember your kindness. All the best, William."

"My daughter was admitted here last Tuesday. She is awaiting a psychiatrist review/assessment. I have visited on several occasions and phoned many people regarding the care of my daughter. She is very vulnerable and was admitted to here after an intensive care admission. She went into the priory voluntarily for help. However, she has received no help. Her medication has been stopped and we are told that her psychiatric assessment could be another week. She is scared as she is alone in a room with no windows. She is too scared to come out of the room because of other patients. They are posting nasty things through her door on a daily basis.every time we call and leave messages for someone to call us back it never happens. I need some answers and help for my daughter. I am seriously considering contacting the CQC about this. I can’t see my daughter suffer like this any longer."

"Staff are very unprofessional, reception staff are good however the staff located on newstead ward are very uncaring and like to provoke the patients resulting in distressed reactions, the staff don’t allow patients to eat in their rooms even though they suffer from social anxiety and struggle to mix with others or strangers, some staff are okay however the hospital is very unprofessional and I would not recommend for anyone suffering with mental health to be on this ward. Staff like to disturb patients early hours in the morning to lock possessions away under a bed where they cannot get access to them and talk over patients having a general conversation and not explaining to patients why things have to be locked away. This is very uncaring and takes away patients right to privacy and dignity resulting in them becoming distressed and uneasy. This does not help aid the patients problems, the nurses have attitude problems and laugh at patients when they are feeling anxious or upset. They don’t explain medications and just expect patients to take them without questioning."