DFS Giltbrook

"The staff of this branch are very kind and helpful, but the CS is totally unacceptable. We bought a sofa and dining table in the middle of January. The dining table has not confirmed the delivery schedule even though we called CS. We have sent two emails but never got any reply and called CS at least 4 times. Every single time, they say they will call back the next day but never happen. Until now, we are sitting on the floor and have food. Never think DFS will take care of your order after you have paid."

"The worst coustomer service ,worst communecation.I paid extra for care kit were going to send it to me with my sofa by delivery but I didn't recieve it and keep calling them but no respond just keep telling to me a fter 72 hours later stil I'm waiting .Also when the delivery people came to my house they refuse to take off their shoes and I told them I have a Asmatic child and my house is carpet Also I have a OCD but they didn't care about coustomer and even like the other company didn't have a shoes cover bag to use it . It was a first and worse experience with DFS ."

"Worst Service....I ordered sofa from Giltbrook and the I did the payment and the expected delivery was end of October and I tried to call DFS customer service and I given all my details and they are not able to track my order. Then I went to the shop on November 3rd and they told, on the system they forget to update my details and I did all and they offer me a new delivery date it's on November 7th and they delivered on 7th... single seater no recliner set, three seater no recliner set and only two seater have recliner set but the leather damaged.... today is November 14th I am still waiting... today December 13 I called customer service just update of my missing three seater and single seater recliner set and leather damage they even don't know anything about that...I don't know what to do...."

"Excellent collection, helpful staff, ample room for parking"

"Ordering with DFS has been a nightmare. We have had issues with the finance company and although it's always quite easy to get in touch with DFS customer service (and they are all very lovely), the right department (either cancellations or the Giltbrook store) never call back. We ordered 7 weeks ago now and the finance company are still having issues with confirming our order and because of this our order is getting constantly delayed. We have no clue if/when our order is being delivered, despite almost daily calls to DFS. It's impossible to get a straight answer as both companies (the finance company and DFS) keep blaming each other. They also make it incredibly difficult to cancel your order. Staff are unsurprisingly very nice to you in store and make everything seem easy, but once you're out of the door they could not care less. Go elsewhere if you value your sanity. Update 9.9.22: DFS cancelled my order in the background without confirming this with me (I had asked them to do this, but they said they couldn't that day and would call back but didn't - I found out by calling them). Overall, fully shocking service. Complete waste of 7 weeks. Little shout out to Harry from Giltbrook though, and a couple of the customer service reps on the phone, who were all very lovely, understanding and helpful. Overall though, 1/10 for DFS. -10/10 for Creation (so if they try to get you to use Creation for your finance, say no instantly and save yourself weeks of drama)."