Jade Home Assembly

"Right now, I am giving one star, they got in contact as soon as our products were ready for delivery, took payment for them to come and build the goods, arranged a date and then got a call back saying they will have to cancel the delivery date and will be in contact within 7 working days. 10 working days later, I have had to call them twice, told this is high priority and someone will be in contact…. No one has been in contact and now I am on hold for over 50mins waiting to speak to someone. Really not happy with this service right now."

"I recently received my daughter's new bunk bed from John Lewis. It was delivered and assembled by Jade Home Assembly, the lovely gentleman who was delivering and assembling the bed was named 'Tom.' He was very polite, efficient and patient as my daughter was very excited to be getting her new bed. Tom was amazing he was in and had the bed built before I realised and the rubbish cleared up and room ready to use. Tom was a credit to Jade Home Assembly and Jade Home Assembly have also been brilliant in keeping me informed of the delivery process throughout..."

"A very efficient and professional service from Jade Home Delivery. Tried to call me to inform me of delivery slot and then sent me a message. The night before we had a one hour slot confirmed for the delivery day. They were on time on the day on delivery and the gentleman who assembled our furniture was friendly and quick and tidy. Would recommend."

"Excellent service from Joel who was really friendly and cheerful and helped us get the best layout for our two beds and them both up in less time than it would have taken two of us to do one! Communication before was not 100% - I had to ring to check whether the delivery was coming as one text said there would be another text before delivery date to confirm AM or PM which didn't arrive. It wasn't a bother to call, and the staff were helpful (and I was at home anyway working so didn't have to change plans) but I can see how this would be an issue for others."

"All very efficient, both booking and delivery. Would’ve been nice to get a bit more notice on the delivery date - it was always two days in advance which I had to delay for several weeks because we couldn’t be at home all day. Thankfully wasn’t waiting for it. But if they could’ve said a date in a weeks time (or even two!) I could’ve sorted it quicker. Very pleasant on the phone however. Driver was excellent. Called when he should, delivered on time and with a big friendly smile. All in all very good!"