Urban Retreat Nail Bar Ruddington

"Great service love my nails"

"I’ve been using Urban Retreat for manicures and pedicures because I live in Ruddington so it was convenient to walk to. Also, I have kids so preferred somewhere local. I’ve always had my nails done by the two girls in there. The gels nails are OK, a bit sloppy but I have never complained because they make my nails look better that what I could achieve at home! However, what is my bug bear about this salon is lack of time management. I have been there 3 times with a pre booked appointment and the salon has always over booked and I’ve been bumped / left waiting. Today I booked for a 1.30pm appointment, was told that was fine. The salon was busy, and after waiting for 25mins I left. Really inconvenient. It’s fine if I was told to expect a wait but I was told that I could get my treatment on time. It’s such a shame because now I’ll just go a bit further afield; West Bridgford like I used to where I know they are more reliable, professional and do a better treatment. If you are a regular customer I’m sure you’re well looked after. Single, professional mum needing a bit of self care in a timely manner? Don’t waste your time here! Such a shame, this business is letting Ruddington and its customers down."

"Fantastic! These people can put pretty much any design on your nails effectively!!"

"Booked as a treat explaining that wife would be finishing work for a 4:30 appointment and can’t usually do nails due to her work. Booked and on arrival 3 people waiting. Told staff told to go and wIt. Waited 5 mins and obviously not getting sorted any time soon. Would highly recommend other places as service was awful and as a treat totally ruined by unprofessional staff. Owner claims told to wait and wife said she would go for walk. This was untrue."