The Co-operative Pharmacy 100 Wrens Nest Road, Dudley DY1 3QZ

"I have been using this pharmacy for several year's now, yes they are generally very busy and sometimes items are out of stock. However this is not the fault of the pharmacy, stock supplies are an issue across the world and not just here, how many times have we all been to big name supermarket's and found little or low stock of items, they are busy due to the amount of people who CHOOSE to use this pharmacy, look at the volume of items / prescriptions they are or have processed, the shelves behind the staff counter are over flowing with white bags waiting to collected. The pharmacist and other member's of staff have always been polite, helpful and professional to me, when I go to the pharmacy I greet them politely, ask how are you ( they are human and may have good or unfortunate things going on in their life ), our pain or illness is not their fault, they are there to help us, the pharmacist has immense knowledge of medication and treatments, far greater than the GP (doctor), if you ask nicely and adopt a good attitude people are far more likely to respond the same way and help you. it is also worth noting Doctors are currently taking up to 7 -10 days to process a repeat prescription, it used to take 1-2 days and be ready to collect from the pharmacy, also when the prescription from the doctors / surgery is sent to the pharmacy sometimes they have to order items and when they get their delivery then check the order they find some items they have ordered we not delivered due to no available stock, so when they said we are expecting your items in a day or two this is not their fault it didn't arrive, it's frustrating for them too, they have to deal with the upset customer. The medication I need is for an injury that has left me in pain for the rest of my life, there is no cure / remedy or operation to fix the situation, the medication helps reduce the pain but doesn't take the pain away, it's with me 24 hours a day every day. Me complaining or being moody, depressed won't make it better, it would only make me and everyone around me miserable, I CHOOSE to be happy and ignore the pain as much as possible, I focus my mind on the good people and things in my life, a smile or a hug from my children, make them laugh and laugh with them. You can change your life and that of the others around you by simply asking yourself before you speak or take action, I am I being considerate or kind to the other person, you are more likely to receive a better response, making your own experience and the other persons a happier one, better day and better life for everyone. Many thanks to everyone at the pharmacy for helping me, it's greatly appreciated. Wishing everyone who reads this a fantastic day. Dean."

"Absolutely appalling service. Consistently lie, saying items there and when try to collect they're not available and no staff admits which one said they were there. Several times this has happened. Useless staff. Bumped into many neighbours and they all complain of the same thing. Need reporting! If you're looking for a pharmacy, DON'T use this one if you want a good decent service!"

"Poor customer service, rude staff and just one of the worst pharmacy's I have used. I would not reccomend this pharmacy to anyone. They are not helpful at all. They nearly always have to order stuff in which is really inconvenient. I use tesco pharmacy now as it has most medications in stock."

"I went to this pharmacy to order my private prescription, came back after 2 days and it still has not been processed, the lady was running up and down saying that she doesn’t know how to do private prescriptions having no clue what she was doing. On the day I ordered it, I asked only for 1 of 2 items on the prescription, she ordered both accusing me of not informing her about it and trying to tell me that I have to buy both because they have already arrived... I paid over £18 and the same item was available online in different pharmacy at the price of £8. I’m Very unsatisfied and will never go there again... do not recommend."

"IT IS A FANTASTIC PLACE TO GO TO"