Souvlaki and Gyros Exeter

"Always wanted to get an order from this place . I'm glad we did it was amazing really tasty. Definitely order again cheers"

"Update: minutes after the restaurant response below, deliveroo contacted me and refunded, when asked why they had eventually refunded they advised the restaurant had conceded and authorized the refund. To address the restaurants "response" to this review which is inline with the food quality I guess, please note they took no responsibility nor made any apologies, in fact made out my experience was a lie, so I won't be taking down my review. S&G: "We don’t know what you looking for, or who made you leave such a bad review and rating." As stated in 17 days of complaints and my review I was looking for a refund on items you charged for and did not deliver, I therefore don't understand why you "don't know what I was looking for" and you not delivering what was ordered then refusing a refund was "who made me leave such a bad review". S&G: "First of all, we don’t deliver anything what has been ordered through Deliveroo." You did deliver it, on the app it could not be tracked as delivery was by restaurant and the car that delivered it had a lit sign on its roof saying "Souvlaki and Gyros" I do not lie, it was delivered by your delivery driver. S&G:"The items that you are saying that are missing are part of the Mezze Special, that is true. But is impossible to receive just one box with the veggies" again I do not lie, it is not impossible, I did not receive all the items that I stated were missing I have a long history of food delivery with deliveroo,just eat and Uber eats, I rate every delivery and give feedback and over average more than 95% of deliveries score 4 to 5 out of 5 so trust your customer when they tell you it's you thing not a me thing.all you needed to do was apologize for the poor service and authorise the refund of the missing items and I would have removed this public review. But as you chose to make me out as a liar with an agenda I feel it's in public interest to leave it up for buyers beware. ORIGINAL REVIEW BELOW Ordered a family meal from them through deliveroo, wasn't cheap and it arrived delivered by themselves directly (even though ordered through deliveroo) with substantial items missing, been fighting 17 days so far with deliveroo to get a refund in part for all the missing items which the restaurant is refusing. Don't use them they a rip off,will cheat you with missing items and refuse to refund you. What did arrive was far below par of the standard they were last year. what I was Missing from the Mezze Special / Family Meal (feeds 3) MISSING Greek Pita Bread x 3 MISSING Chicken Gyros Meat for 3 MISSING Bifteki for 3 MISSING Greek Style Chips for 3 Oregano & Kalamata Olive Oil As you can see that left us with basically salad, some vine leaves and rubber hallumi . Definitely not the family meal we ordered Edited AVOID THEM LIKE THE PLAGUE THEY (only authorized refund after fighting for it and reviewing on social media) AND DONT PROVIDE WHAT YOU PAY FOR!!!! (Then advise you what you saying is not possible)"

"One of the best meals I’ve had in Exeter and the best service! Such a fun authentic atmosphere with fabulous food!! They gave us complimentary ouzo and baklava which was so generous and very welcome to a group of students! Stayed open an extra hour on a Monday night to allow us to finish. Definitely a must see in Exeter!"

"Got Meat in a Vegetarian dish. I ordered a Halloumi Wrap (Vg) and as I was eating it, I got meat inside the wrap. I do not eat meat for religious reasons, this has been a very bad experience and a big disaster."